Customer relationship management (CRM) and contact
centre products for medium-sized companies with contact centres of
25 to 150 agent positions across Europe are the goal of a new
alliance between Microsoft and Alcatel.
The joint solution will bring together Alcatel's OmniTouch
Contact Center Premium Edition developed on Windows Server System,
Microsoft SQL Server 2005 and Microsoft Dynamics CRM 3.0.
Integrated with this offering is the Genesys Gplus Adapter for
Microsoft Dynamics CRM 3.0, which enables voice interaction
management for both internet protocol (IP) and traditional circuit
switched telephony and multimedia.
Under the terms of the agreement, the two companies will launch
a series of activities such as customer forums and partner
engagement events that include co-channel development, education
and training, and certification for Microsoft Dynamics CRM 3.0.
