Salesforce.com is to introduce new load-balancing
technology to its hosted on-demand customer relationship management
system, after experiencing the third outage since December late
last week.
The company is to also establish a website to give its customers
more information about outages, after angry customers set up their
own website to complain about customer service at the company
following previous outages.
The company admits it suffered an 80 minute outage last
Thursday. This followed the outage which left some customers
without a service for the best part of a day in January.
Salesforce.com is now planning to introduce its Mirrorforce
load-balancing system, which is made up of three separate data
centres that will have fail-over capabilities to help prevent
further outages.
The Mirrorforce system is expected to go live some time during
the current quarter. The new customer service website to be soon
established will be called Trust.Salesforce.com.
SAP recently launched its own hosted CRM system to rival
Salesforce.com’s offering.