Lloyds TSB has announced a new multimillion-pound
business process outsourcing deal with finance industry IT
specialist Xansa which will increase the amount of IT services the
bank sources from India.
Xansa already supports some back-office processes at Lloyds TSB.
Under the new five-year contract, the supplier will take on further
back-office processes to enable the bank to provide more
personalised customer services.
Ian Thompson, Lloyds TSB's director of group operational
services, said, "Our partnership with Xansa expands our Indian
capability and provides greater flexibility to our service
operations."
Lloyds TSB awarded IBM a £500m contract to supply voice and data
services in December 2004. It followed this up with a £170m desktop
outsourcing contract with Fujitsu Services in spring 2005.
