Poor
communication between business managers and the IT department is
undermining the success of outsourcing
projects.
A study of more than
100 UK IT managers commissioned by business service management
company Managed Objects reveals that only 24% of outsourcing deals
are decided jointly by IT and business managers.
Despite all the survey
respondents acknowledging that better relations between the two
groups would greatly enhance the success of outsourcing deals,
neither party is making enough effort.
Almost 40% of business
managers said they are rarely involved in negotiating the service
level agreements that are critical to the success of any
outsourcing project.
"The tension between IT
and the business is continuing to fuel the climate of cynicism
towards IT outsourcing. This is just another example of how this
failure to collaborate can result in significant costs for
companies both operationally and financially," comments Sean
Larner, European managing director, Managed
Objects.