NetSuite has released a hosted customer relationship management
application that gives businesses a "truly full view" of all
customer interactions.
The package, called NetSuite CRM+, integrates order management,
partner management, incentive management, and project
tracking.
NetSuite CRM+ also includes website hosting, website analytics,
customer portals, and partner portals and partner management,
designed to make it easier to sell to and service customers via the
web.
NetSuite claims its new offering is the only CRM solution to
automate the entire customer lifecycle - from a potential customer
browsing a company's website to a customer who has actually placed
an order.
The package is aimed at competitors such as Salesforce.com,
which is also developing on-demand CRM solutions that have wider
automated capabilities.
NetSuite CRM+ is available in June at £75 per user per month.
Incentive management, advanced site builder and Web analytics are
available as modules at an additional cost of £125 per month.
The basic NetSuite CRM product is available for £55 per user per
month.