Head: BT banks on convergsys for billing services
BT Global Services has deployed Convergys's Infinys
rating and billing service to consolidate a complex multinational
billing operation, build convergence and drive significant cost
efficiencies across separate billing systems in 16
countries.
The deployment is the result of a contract extension Convergys
signed with BT Global Services, the division of BT providing IT and
networking services to meet the needs of multi-site organisations
globally.
Infinys is enabling BT Global Services to consolidate a highly
complex billing operation, consisting of more than 50 billing
systems across Europe, North America and Australia and myriad
different tax regimes, regulations and currencies.
In one year, Convergys and BT Global Services have migrated six
legacy systems to Infinys and claims to have made associated
savings of around £6m. It is hoped that Infinys will deliver a
similar saving for 2005 by supporting a range of products including
voice, data, ATM, VoIP and streaming media.
"The scalability and convergent properties of Infinys will help
BT Global Services to reach its targets of 100 million events per
day by 2007," says Frank Meade, head of billing and collections for
BT Global Services.