Siemens Business Services has extended its business
process outsourcing (BPO) contract with Barclays, worth
approximately £45m, for a further two years.
The extension means that Siemens will continue to manage areas
of retail banking back office operations for one of the world’s
largest banks. The contract also includes Barclaycard, the
company’s credit card subsidiary.
Siemens has been running areas of Barclays’ retail banking back
office since 2000 - including: account closures, transfer of funds
and administrative processing for direct debit and standing order
instructions. Back office operations, claims Siemens, have been
transformed through improved operational efficiencies and the
deployment of new technologies, using the Siemens global service
delivery platform.
“Since the relationship began, Barclays has enjoyed a high
standard of service from Siemens Business Services. This has
allowed us to focus on our core business and to continue to build
on our commitment to exceptional customer services,” said John
Stewart, Service Manager, and Branch & Customer Account
Services.
