Barclays has signed a £45m extension to its business
process outsourcing (BPO) contract with Siemens Business
Services.
The two
year contract extends a BPO arrangement the pair have had since
2000. Siemens will continue to manage areas of Barclays' retail
banking back-office operations and also those of its credit card
subsidiary Barclaycard.
Siemens'
responsibilities include account closures, transfer of funds and
administrative processing for direct debit and standing order
instructions.
"Since the
relationship began, Barclays has enjoyed a high standard of service
from Siemens. This has allowed us to focus on our core business,"
said John Stewart, Barclays service manager, branch and customer
account services.
Phil
Heggie, Siemens global director of BPO financial services, said,
"We have delivered significant operational efficiencies to
Barclays, which has allowed it to release more people into front
office, customer-facing roles."
Siemens
signed a £2bn outsourcing deal with the BBC last year.