Toshiba has launched a contact centre solution for small
businesses.
The SmartApplications suite for the Toshiba Strata IP-CTX small
business platform is a software-based solution that allows small
firms to set up a contact centre without having to invest in new
hardware.
The SmartApplications suite combines Toshiba’s Smartphone (a PC
softphone) with SmartConnect, a computer telephony integration
(CTI) software tool.
SmartPhone gives users on screen information including caller
ID, call waiting and call history. By integrating SmartPhone with
database and contact management systems, using SmartConnect, key
customer information and sales data can be automatically accessed
and viewed with each incoming call.
Tim Webb, general manager of the Toshiba business communications
division, said, "Good business communications is critical for any
company, but high costs often prevent small businesses from
investing in contact centre technology. This means they can't
always compete on a level playing field with larger rivals."
Toshiba’s move follows Avaya’s decision last autumn to also
offer a dedicated contact centre solution for small firms.