IBM has signed a seven-year, $180m (£98m) IT outsourcing
deal with Dun & Bradstreet. Under the agreement, IBM expects to
transform and manage key business functions and financial
operations globally for D&B.
"IBM will manage customer relationships for D&B, more than
100,000 of them, leveraging new technologies such as real-time
analytics, to transform the way customer needs are understood and
responded to with greater efficiency and satisfaction," said the
spokeswoman. "More importantly, this deal represents a new level of
CRM work for IBM."
As a part of this initiative, D&B will outsource to IBM
certain portions of its data acquisition and delivery, customer
service and financial processes.
Working with IBM, D&B expects to improve its DunsRight
quality process, bolster its customer service and reduce costs. IBM
said in a statement it can help D&B achieve those goals by
leveraging delivery scale, global process expertise and advanced
technologies.
Under the contract, about 220 D&B employees will transfer to
IBM.
Linda Rosencrance writes for Computerworld