Unified communications
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. See complete definition.
-
News
23 Apr 2024
Vodafone Business aims to help SMEs boost productivity and security
Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security Continue Reading
-
News
16 Apr 2024
Major UCaaS-related outages experienced by 97% of enterprises in 2023
Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity Continue Reading
-
News
31 Dec 2020
Top 10 networking stories of 2020
Here are Computer Weekly’s top 10 networking stories of 2020 Continue Reading
-
News
24 Dec 2020
Digital infrastructure flourishes in 2020
Study from co-operative trade association for next-generation broadband services notes increased industry investment and roll-out growth, marking a significant year for network infrastructure Continue Reading
-
News
23 Dec 2020
Cisco reveals intention to acquire Dashbase
Networking tech and services giant gets out the corporate chequebook for the third time in a matter of weeks to buy customer experience and analytics software provider Continue Reading
-
News
22 Dec 2020
Viasat announces $222m RigNet acquisition
Global communications company unveils plans to expand and diversify commercial connectivity portfolio, with purchase of intelligent networking solutions firm to add complementary technology Continue Reading
-
News
22 Dec 2020
Top 10 remote working stories of 2020
Here are Computer Weekly’s top 10 remote working stories of 2020 Continue Reading
-
News
22 Dec 2020
Top 10 end-user computing stories of 2020
Here are Computer Weekly’s top 10 end-user computing stories of 2020 Continue Reading
-
News
21 Dec 2020
5G roll-outs to continue apace in 2021
New 5G launches will be led by telcos in forerunner markets, but the industry’s near-term outlook will depend on the timing of an economic recovery Continue Reading
-
News
17 Dec 2020
EY: Coordinated action vital to meet Gigabit Britain network deployment targets
With gigabit connectivity crucial to supporting the UK’s ‘levelling up’ agenda and plugging the digital divide, an EY study shows half of UK SMEs believe investment in gigabit connectivity is vital for the economic development of their region after Covid-19 Continue Reading
-
News
16 Dec 2020
Singapore employees want more support for remote working
Singapore workers faced challenges in accessing internal company resources, spotty connections and had to use their personal devices for business while working remotely Continue Reading
-
Blog Post
15 Dec 2020
Bethlehem placed in Tier 3: Inns closed. Herodian enforcement
A new variant of Covid has been detected among infants in the Bethlehem area. After receiving intelligence from a committee of experts, King Herod has decreed that all hospitality facilities will ... Continue Reading
-
News
14 Dec 2020
Zoom, Google Meet, TikTok dominate mobile app downloads in 2020
Study from leading analytics firm reveals how 2020’s mobile app arena has been transformed through Covid-19, and how the app providers are setting up for 2021 Continue Reading
-
News
11 Dec 2020
Cisco accelerates collaboration with ‘wave’ of Webex enhancements and plans
Reacting to the new normal ahead of all organisations and as part of a major overhaul of its conferencing and collaboration options, network technology and solutions giant unveils Webex portfolio overhaul and intent to buy audience interaction company Continue Reading
-
News
08 Dec 2020
SMEs need to acknowledge remote working lessons to prosper post-Covid
Research from integrated cloud communications platform provider finds that over two-fifths of SME employees believe that, with effective communication tools, productivity would be the most improved business challenge in the “new normal” Continue Reading
-
News
08 Dec 2020
Remote working issues block path to success for medium-sized businesses
Nearly a third of European workers at mid-sized organisations feel disengaged and unmotivated due to issues with technology while working remotely Continue Reading
-
News
07 Dec 2020
Cisco aims for enhanced engagement with IMImobile acquisition
Network technology and solutions giant makes strategic acquisition of cloud communications software and services provider to embed omnichannel engagement into customer experience-as-a-service Continue Reading
-
News
04 Dec 2020
FTTH Council Europe slams misleading advertising for fibre networks
Fibre broadband trade body study shows consumers are confused about marketing and performance of broadband-access technologies, recommending a ‘fibre-ready’ label should be introduced for new buildings and major renovations Continue Reading
-
News
03 Dec 2020
Openreach claims UK first as it moves from copper to full-fibre in Salisbury
Salisbury takes a step closer to becoming the UK’s first ‘fully digital’ city with full-fibre deployment Continue Reading
-
News
03 Dec 2020
Nokia deploys 5G private networking across five German research centres
Finnish comms tech giant continues roll-out of standalone private 5G network for large-scale implementation across renowned German research institutes Continue Reading
-
News
02 Dec 2020
RingCentral notes unified communications gains with PCCW Global private network
Global infrastructure provider implements private network to enable unified collaboration and contact centre systems firm to augment and scale networks to accommodate rapid growth and spikes in demand Continue Reading
-
News
02 Dec 2020
Comms giants flow to edge of Amazon to boost 5G enterprise, industrial applications
Vodafone and Verizon announce partnerships with cloud giant to offer edge computing for use cases including autonomous vehicles, security, smart cities, healthcare and live interactive video streaming Continue Reading
-
News
01 Dec 2020
Zoom revenue bonanza continues into third quarter
Breakout video conferencing firm continues strong run and in third quarter shows ongoing influx of customers Continue Reading
-
News
27 Nov 2020
Linius aims to add magic to video conferencing with Whizzard
New product for the conferencing and enterprise collaboration markets offers the ability to transform hours of video footage into bite-sized pieces of content and increase knowledge sharing Continue Reading
-
News
26 Nov 2020
Inadequate home internet speeds contribute to ‘digital divide’ during UK lockdown
Survey reveals connectivity speeds are considered inadequate in 30% of properties and over one-third admit to judging the competence of colleagues who have connectivity issues during conferencing sessions Continue Reading
-
News
25 Nov 2020
Legacy tech adds to management headaches in dealing with new normal
Concerns raised over post-Covid return to the office, with virtually all C-level leaders admitting to still using offline processes and significant numbers believing their company will prioritise business continuity over safety Continue Reading
-
News
24 Nov 2020
Vodafone teams with IoT.nxt to take enterprise IoT to new levels
UK operator looks to open up new markets for internet of things growth with a new range of services designed to make it easier for UK businesses to adopt technology to track, monitor and manage assets, giving them data, insight and control Continue Reading
-
News
23 Nov 2020
Xbox Series X, PlayStation 5 launches unleash UK network traffic surge
Game console launches show network providers need to upgrade their infrastructure and invest in the latest networking technology to ensure reliable, resilient and robust performance Continue Reading
-
News
23 Nov 2020
OneWeb emerges from bankruptcy, prepares for 17 December launch
UK government and Bharti Global confirmed as new owners of low-cost satellite broadband provider, which emerges from financial woes to eye up commercial connectivity services to the UK and the Arctic region in 2021 Continue Reading
-
News
20 Nov 2020
RCS forecast to deliver $52.2bn for mobile operators by 2028
Inability for digital banner advertising to drive consumer brand engagement will see billions in media spend diverted to RCS brand campaigns, dramatically boosting mobile operator revenues. Continue Reading
-
News
19 Nov 2020
£165m gigabit broadband boost for Northern Ireland
NIE announces connectivity deployment scheme to deliver gigabit-capable broadband infrastructure to more than 76,000 premises in hard-to-reach places across province Continue Reading
-
News
17 Nov 2020
Masergy goes deeper with SASE to strengthen SD-WAN security
Supplier claims to offer the broadest choice in security solutions, best-of-breed technologies and a leading global network platform for businesses of all sizes Continue Reading
-
News
16 Nov 2020
Wireless industry warns of urgent need for more Wi-Fi spectrum
As demand for broadband connectivity surges worldwide, bodies representing wireless companies highlight what they say is a pressing need for access to the 6GHz frequency band Continue Reading
-
News
13 Nov 2020
Firms with connected culture see boost in employee productivity
New study from enterprise cloud collaboration provider sheds light on role of employers in embracing a connected culture to power remote and prepare for hybrid workforces Continue Reading
-
News
13 Nov 2020
BT taps VMware to launch global SD-WAN services
Incumbent UK telco aims to ensure global customers can benefit from flexibility and choice as they optimise networks for cloud services Continue Reading
-
News
13 Nov 2020
5G, IoT technology to transform health and social care
Research from UK operator shows how advanced connected technologies offer a pathway to a flexible model of healthcare delivered at the point of patient need Continue Reading
-
News
12 Nov 2020
IT Priorities 2020: Budgets rejigged to support 2021 recovery
IT has been essential in helping organisations remain operational. IT chiefs are now considering the IT to drive a sustained business recovery Continue Reading
-
News
11 Nov 2020
Gartner: IT spending to focus on fast time to value
There are no surprises in Gartner’s latest forecast. IT budgets are being spent on supporting remote workers, but CIOs have new metrics Continue Reading
-
News
11 Nov 2020
Orange strengthens West African connectivity with first regional network
Global telco and subsidiaries commission and make commercial launch of the first pan-African backbone covering eight major countries in the region Continue Reading
-
News
10 Nov 2020
Productivity shrinks, but office and remote workers optimistic about new normal
Despite the bleak times caused by Covid-19, study finds a silver lining in the form of accelerating digital transformation and technology investment for remote workers Continue Reading
-
News
10 Nov 2020
Zoom rapped over historic security practices
The US Federal Trade Commission rules that Zoom’s practices undermined the security of its users Continue Reading
-
News
10 Nov 2020
Ericsson and Telstra take enterprise cloud to the edge
After successful 5G edge computing trial with financial institution in 2019, Australian telco and comms tech supplier develop enterprise solution with an extension into the hybrid cloud space Continue Reading
-
News
10 Nov 2020
Gartner: Composability will make business more resilient and agile
CIOs have stepped up to the challenge of supporting their organisations during the global coronavirus crisis. Now they are set to do more – with less Continue Reading
-
News
06 Nov 2020
CityFibre awards £1.5bn to fund full-fibre construction across 27 towns and cities
Broadband provider signs contracts to create over 3,750 local network construction jobs in three-year recruitment and training programme to provide up to 10,000 people with jobs to develop fibre network Continue Reading
-
News
04 Nov 2020
Community Fibre claims fastest home broadband package in London
Altnet unveils what it says is a gigabit connectivity industry-first for homes in the UK capital Continue Reading
-
News
04 Nov 2020
University of Warwick graduates to BT 5G to accelerate innovation
BT installs UK’s first dedicated public 5G network for the University of Warwick, aiming to bring new opportunities for research and further enhance students’ learning experience through its EE mobile network Continue Reading
-
News
03 Nov 2020
Industrial IoT connections to reach 37 billion by 2025
Smart factory concept realised as research reveals smart manufacturing will represent three-fifths of global industrial internet of things connections over next five years Continue Reading
-
News
02 Nov 2020
Sky launches new fibre-to-the-home across UK
Provider aims to install fibre to more than seven million UK households by the end of the first quarter of 2021 Continue Reading
-
News
30 Oct 2020
Nearly half of firms to increase investments in IoT despite the impact of Covid-19
Gartner research finds that a third of companies that have implemented IoT will likely have implemented AI in conjunction, with at least one IoT project with digital twins also a key driver, by 2033 Continue Reading
-
News
28 Oct 2020
VMware: Management practices need to adapt to manage remote working
Study finds distributed working practices – office, home, on the move or hybrid – have proven business and employee engagement benefits, but leadership and business culture need updating Continue Reading
-
News
26 Oct 2020
Chatbots will not replace call centre agents
Chatbots have not lived up to their promises and are better poised to support call centre agents in the blended realm of customer service and employee collaboration, says a regional Avaya executive Continue Reading
-
News
22 Oct 2020
Project Endeavour gets in gear to begin first public autonomous vehicle trials
Government-backed autonomous vehicle consortium adds new partners and begins field trials in three major UK cities Continue Reading
-
News
22 Oct 2020
Maturing O-RAN set to have 75% market share by 2030
Analyst confident of prospects for comms technology enabling multi-supplier interoperability for innovations and reducing time to market for deploying new network functionality Continue Reading
-
News
22 Oct 2020
Iron Mountain scales global connectivity collaboration with Telia Carrier
Enhanced global network in APAC, EMEA and North America aims to deliver increased high-performance network diversity for datacentre customers Continue Reading
-
News
21 Oct 2020
Financial services staff want work-from-home policies to continue after Covid
About half of workers in the finance sector want their employers to retain remote working policies brought in during the pandemic Continue Reading
-
News
20 Oct 2020
AT&T taps Nokia to drive CBRS-enabled Industry 4.0 private networks
US comms giant aims to accelerate its ambitions to support advanced communications in manufacturing and industry Continue Reading
-
News
16 Oct 2020
Small businesses’ remote working frustrations threaten exodus of best talent
While large firms mull massive investment to return to offices, over a quarter of European small business workers would switch jobs to somewhere better equipped for remote working Continue Reading
-
News
15 Oct 2020
Employees demand greater ownership and choice in the ‘new normal’ of work
Cisco survey shows flexible future for work, with three-quarters of UK office workers wanting to choose whether to work from home or office, and manage their hours Continue Reading
-
News
14 Oct 2020
Employees demand office redesign for new hybrid work environment
Global study by visualisation and collaboration technology provider says employees worldwide are desperate to get back to the office and want their employers to invest in a tech-driven environment Continue Reading
-
News
12 Oct 2020
BT expands digital workplace portfolio with Zoom
New carrier agreement with conferencing provider Zoom designed to allow BT to offer a managed service with integrated networking to ensure optimal user experiences Continue Reading
-
News
08 Oct 2020
Quarter of remote workers fail to engage with tech teams
Research reveals a burgeoning IT-employee divide among the growing ranks of remote workers, but the root causes have yet to be examined fully Continue Reading
-
News
07 Oct 2020
More than four-fifths of global workforce rule out return to office full-time
With workforces demanding increased – if not permanent – home networking, research reveals CIOs’ top priorities in planning for new everywhere enterprise, specifically securing mobile devices, apps and users Continue Reading
-
News
06 Oct 2020
Firms expect nearly half of employees to be working from home by 2025
Global firms are increasingly putting their money where their mouths are when it comes to supporting remote working, as research shows firm evidence of a continued new normal Continue Reading
-
Opinion
01 Oct 2020
How AXA Investment Managers supports user experience through the ‘confinement’
The head of AXA IM’s proximity services discusses the importance of creating a digital experience during the lockdown in France Continue Reading
-
News
25 Sep 2020
SSE Enterprise Telecoms makes further investment in UK business connectivity, 5G
UK telco unbundles further 259 BT exchanges by the end of 2021 to significantly grow network, bringing total unbundled exchanges to 550 Continue Reading
-
News
25 Sep 2020
The new normal for collaboration in the new football season
After the Covid-19 lockdown cost the 2019/20 football season three months' absence, football is now a whole new ball game. Manchester City’s investment in network technology is one of its major signings Continue Reading
-
News
25 Sep 2020
Business leaders must use lessons of the present to get future-ready
Research reveals the impact of Covid-19 on the digital workplace, and how technology will enable new ways of working Continue Reading
-
News
24 Sep 2020
Klaxoon claims new visual standard for collaboration with Board
Teamwork and smart work technology provider takes advantage of lockdown to develop next-generation visual workspace with built-in videoconferencing Continue Reading
-
News
22 Sep 2020
UDG Healthcare deploys AT&T, Cisco SD-WAN to gain intelligent edge
Global healthcare group deploys software-defined wide area network to create additional operational efficiencies Continue Reading
-
News
21 Sep 2020
NBN Co pumps in A$700m to shore up business connectivity
Australia’s national wholesale broadband provider is creating up to 240 business fibre zones across the country to provide businesses with access to its enterprise ethernet service Continue Reading
-
News
21 Sep 2020
Video to power the future of work culture
Research from leading video cloud providers show that more than two-thirds of workers want remote work options for the future Continue Reading
-
News
21 Sep 2020
Remote workers lack appropriate tools to adapt to the new normal
Research finds that companies must proactively address the workflow and productivity challenges remote workers continue to face in order to drive greater productivity Continue Reading
-
News
16 Sep 2020
SSE Enterprise Telecoms further extends 100Gbps capable network across the UK
New connections built to provide 100Gbps optical and Ethernet services will enable SSE Enterprise Telecoms to reach more than 90 datacentres across the UK Continue Reading
-
News
15 Sep 2020
Staff recognise productivity value of tech investments
Two surveys, one conducted before the UK coronavirus lockdown, one after, show a shift in attitudes among employees towards modern IT Continue Reading
-
News
11 Sep 2020
Zoom adds two-factor authentication for all users
Latest enhancements to Zoom security make it easier for organisations to protect users and prevent breaches and unauthorised meeting access Continue Reading
-
Feature
09 Sep 2020
Webex vs. Zoom vs. Teams: Consider future needs, innovation
As organizations evaluate unified communications products from Cisco, Zoom and Microsoft, they should consider how the vendors are investing in their respective products. Continue Reading
-
News
04 Sep 2020
Two-fifths of UK small businesses claim productivity increases since lockdown
As UK government mulls programme to encourage big return to the office, survey finds that commuting time has been swapped for work time as homeworkers notch up almost a month in overtime Continue Reading
-
News
03 Sep 2020
Enterprise WLAN market takes a tumble
Quarantines and lockdowns due to pandemic are presenting a headwind for the enterprise WLAN market, with falls in first quarter persisting over the next three months of the year Continue Reading
-
News
02 Sep 2020
Mobile workers to form 60% of total US workforce by 2024
IDC offers more evidence of how Covid-19 has changed the face of work in the US, with CIO investment in mobile-based management and security systems to take precedence in 2020 and beyond Continue Reading
-
News
01 Sep 2020
Zoom continues boom in second quarter
Lockdown breakout video conferencing provider continues hot streak through second quarter of 2020, racking up record revenues of over half a billion dollars Continue Reading
-
News
19 Aug 2020
Zoom dials into Southeast Asia with Singapore datacentre
Zoom’s new Singapore datacentre is expected to shore up the performance of its conferencing tool and phone service in the city-state Continue Reading
-
News
14 Aug 2020
Gigaclear to take on 120 engineers for rural broadband expansion
New full-time field engineers will join rural broadband provider’s in-house team by the end of March 2021 to increase company’s build capacity Continue Reading
-
News
14 Aug 2020
Bayer taps Verizon for global network infrastructure
Pharmaceutical giant chooses Verizon to provide software-defined infrastructure to support its future cloud-based business needs Continue Reading
-
News
10 Aug 2020
Poor connectivity sees home workers lose over half an hour of work a day
Business leaders reveal pressure of new normal with research revealing four-fifths of home workers experiencing unreliable internet connection while working from home, and nearly half having slow and/or unreliable internet connection Continue Reading
-
News
07 Aug 2020
‘Inadequate’ broadband impacts bottom line for London’s SMEs
Research reveals as many as 85% of small businesses in UK capital do not know how fast their broadband speed needs to be for their business to thrive, and only two-fifths were able to transition to a fully online business model after Covid-19 hit Continue Reading
-
News
05 Aug 2020
Centrica calls on Vodafone 5G tech to assist delivery of gas storage facility
Gas supplier aims to address 1970s problems at Easington storage terminal with 21st century private 5G mobile network solution Continue Reading
-
News
03 Aug 2020
Edge server shipments set to double by 2024
As business gets close to the edge, analyst predicts a ‘supercharged’ edge server market over the next five years driven by an associated boom in cloud services Continue Reading
-
Tip
31 Jul 2020
Tips for successful virtual sales and consulting meetings
Channel partners should learn to make the most of virtual sales and consulting meetings. Scott Ford of Pronesis Technology Group offers advice on tactics that work. Continue Reading
-
News
30 Jul 2020
UK rural full-fibre broadband network expanded further
Over three million more homes and businesses in rural areas of the UK given the opportunity to get ultra-reliable, gigabit-ready, full-fibre broadband by mid-2020s Continue Reading
-
News
29 Jul 2020
Enterprises experience ‘productivity tax’ as remote work environments set for long term
Remote work productivity tracker shows employee productivity has dipped in certain regions and use cases since the advent of Covid-19, perhaps permanently Continue Reading
-
News
28 Jul 2020
O2 gains KPMG mandate to meet new demand for remote working
O2 will provide connectivity tools to help support professional services provider’s operational activity Continue Reading
-
News
28 Jul 2020
Ofcom to free up additional spectrum for wireless services
Regulator takes steps to boost home network users who are now in their home offices and will be there for a considerable period of time Continue Reading
-
News
27 Jul 2020
Hybrid working becomes the new collaboration imperative
New report reveals that ‘astutely’ navigating work practices, spaces and culture will help respond to crisis, redefine the purpose and reinvent the future of work Continue Reading
-
News
23 Jul 2020
UK government ignored civil service warning of no benefit in acquisition of OneWeb
Civil service revealed to have taken the rare step of alerting government that $500m investment in troubled satellite company would bring no discernible benefit Continue Reading
-
News
22 Jul 2020
Slack takes legal route against ‘weak, copycat’ Teams
Microsoft could be set for another joust with the EU, as its rival, Slack, files an anti-competitive complaint Continue Reading
-
News
21 Jul 2020
Manchester City Council deploys 8x8 to maintain remote services
One of the UK’s largest local government authorities implements cloud-based communications system to keep critical services running while keeping agents safe during UK lockdown Continue Reading
-
News
20 Jul 2020
US remote workers take significant productivity hit through IT disruption
Analysis of remote employee experience and digital workplace post-Covid finds enterprise remote workers have encountered long wait times to address IT and other technical issues Continue Reading
-
News
20 Jul 2020
Global business leaders comfortable if not fully prepared for large-scale shift to remote work
Riverbed survey shows new technology investments are expected to enhance corporate performance and wellness as employees increasingly work from anywhere and employers adopt hybrid working models Continue Reading
-
News
17 Jul 2020
Three areas of remote working to consider
A number of tech firms have used the shift to working from home, to develop new product offerings. We look at the IT impact Continue Reading
-
News
17 Jul 2020
‘Future-ready’ attributes key to business resiliency beyond Covid-19, says Vodafone
Social responsibility, sustainability and purpose remain essential as consumers demand clearer commitments, with broadening employer diversity and increasing workplace flexibility key to address growing skill gaps Continue Reading
-
News
17 Jul 2020
Unified communications experiencing fastest growth ever in the midst of Covid-19
Customer interest in UCaaS spikes 86% during the Covid-19 pandemic as firms across all industries modernise communications systems for the new normal Continue Reading
-
News
17 Jul 2020
Verizon tailors BlueJeans conferencing functionality, inks IBM 5G IoT deal
Newly acquired video-conferencing suite gets feature enhancements as Verizon inks IBM partnership to focus on enabling industrial productivity in 5G-enabled IoT technologies Continue Reading