Unified communications
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools -- such as voice calling, video conferencing, instant messaging (IM), presence, content sharing, etc. See complete definition.
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News
23 Apr 2024
Vodafone Business aims to help SMEs boost productivity and security
Following research showing how small and medium-sized businesses could increase profits and efficiency by making better use of digital tools, UK comms provider unveils campaign to help SMEs source digital tools to boost productivity and security Continue Reading
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News
16 Apr 2024
Major UCaaS-related outages experienced by 97% of enterprises in 2023
Survey from provider of performance management, cyber security and DDoS protection services calculates that UCaaS outages can cost up to $1m or more in lost sales and productivity Continue Reading
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News
25 Mar 2020
Coronavirus takes toll on IT spending in Asia
The economic fallout from the Covid-19 outbreak is expected to slash the growth rate of the region’s IT industry to just 1.2% this year Continue Reading
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Feature
19 Mar 2020
Coronavirus: How to implement safe and secure remote working
Find out what CIOs and CISOs need to know to enable their end-users to work remotely and stay secure during the Covid-19 coronavirus crisis, and learn how users can help themselves Continue Reading
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News
19 Mar 2020
Covid-19: Three steps to remote working effectiveness
Staff are going to have to work from home, if they can, for the foreseeable future. We look at steps to ensure they remain fit and productive Continue Reading
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News
17 Mar 2020
Covid-19: Three technology areas that CIOs must address
CIOs will need to consider the IT measures that will be needed to support their organisations as the government ramps up its response to the coronavirus Continue Reading
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News
17 Mar 2020
Nutanix expands virtual desktop service in APAC
Nutanix has expanded its Xi Frame virtual desktop service to five more cloud regions in Asia-Pacific amid the Covid-19 outbreak Continue Reading
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News
12 Mar 2020
ICNIRP finds no health risk with 5G technologies
Study by independent organisation that provides scientific advice and guidance on the health and environmental effects of non‐ionising radiation finds 5G technologies not harmful if new guidelines are adhered to Continue Reading
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News
12 Mar 2020
IT Priorities 2020: Benelux organisations and budgets focused on digital transformation
IT leaders in Belgium, the Netherlands and Luxembourg expect bigger budgets this year, with spending on digital transformation projects and related technologies being prioritised Continue Reading
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News
10 Mar 2020
IT Priorities 2020: IP network investments top priority for Middle East IT leaders
IT leaders in the Middle East expect to see increased spending on IP networks as digital transformation continues across the region Continue Reading
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News
27 Feb 2020
Nokia claims end-to-end 4G and 5G New Radio slicing first
Finnish comms tech provider beefs up comms network essential equipment offer with 4G, 5G end-to-end slicing Continue Reading
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News
26 Feb 2020
Samsung teams with comms tech leaders to set 5G speed benchmark
Samsung, Verizon, Motorola Mobility and Qualcomm deploy carrier aggregation and the latest 5G cell technology to achieve multi-gigabit speeds on a commercial smartphone connected to live 5G network Continue Reading
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News
24 Feb 2020
Qunifi inks Vonage partnership to integrate Microsoft Teams for enterprises
Vonage customers can now access the Microsoft Teams phone-calling feature using their business phone service Continue Reading
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News
14 Feb 2020
Four-fifths of CSPs to trial 5G network slicing by end of 2020
CSPs plan to simplify 5G network infrastructure with network slicing solutions, enabling a wide range of bespoke 5G B2B and B2C services Continue Reading
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News
12 Feb 2020
Nokia and SoftBank claim 5G first for connected cars
Finnish comms giant and Japanese operator reveal trials that they say successfully demonstrate that 5G technology can be safely and efficiently utilised for connected cars Continue Reading
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News
11 Feb 2020
Verizon opens 5G lab and studio in London
Leading US communications provider Verizon opens first 5G-enabled facility outside home market to offer organisations a hub to develop, test and co-create 5G applications, hardware and experiences Continue Reading
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News
07 Feb 2020
‘Enormous’ growth prospects for 5G in enterprises
Newly formed research body predicts global 5G enterprise mobile subscriptions will rise from 500,000 to 175 million by 2024 Continue Reading
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News
03 Feb 2020
Super Bowl wireless networking touch down for Extreme Networks
Weeks after first revealing its Wi-Fi 6-enabled networks for sports stadia in leading American sports leagues, networking technology and services company takes on wireless and analytics for biggest game in US sport Continue Reading
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News
31 Jan 2020
Growth again in Q4, but global smartphone market slips back over 2019
It was a tough year, but smartphone big guns fire in fourth quarter of 2019, driven by resurgent Apple’s iPhone 11, and industry set for further spike in 2020 Continue Reading
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News
28 Jan 2020
Cisco unveils business transformation suite for hyper-connected enterprise
New tools claimed to help businesses push their boundaries by reimagining their applications, empowering their teams, securing their data and transforming their infrastructure Continue Reading
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News
27 Jan 2020
Openreach extends full-fibre network to rural UK
UK national broadband infrastructure provider ramps up programme to deliver full-fibre to 200 locations, mainly towns and villages hitherto not passed by network Continue Reading
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News
21 Jan 2020
BT calls on fellow operators for investment fairness in rural UK network scheme
BT wants its prior investments in UK mobile infrastructure to be recognised in formulating operators’ investment in Shared Rural Network Continue Reading
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News
21 Jan 2020
SK Telecom claims standalone 5G data session is world’s first
South Korean telco proclaims 5G breakthrough that makes it set to be first to provide standalone 5G services in the first half of this year Continue Reading
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News
16 Jan 2020
UK ranks 13th in Cisco digital readiness index
Networking giant reveals benchmark holistically assessing countries’ digital readiness across seven key criteria, including technology adoption and technology infrastructure, and finds UK somewhat wanting Continue Reading
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News
15 Jan 2020
Liberty Global Europe shakes up executive leadership
UPC Switzerland chief executive flies in to take financial reins at Virgin Media in UK while former UPC Netherlands boss takes over Swiss and select eastern European operations Continue Reading
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News
14 Jan 2020
Extreme Networks claims Wi-Fi 6 a game changer for US sports stadiums
Cloud-driven networking technology and services company rolls out Wi-Fi 6 technology for Tennessee Titans, Houston Dynamo and Dash, Leeds Beckett University and West Texas A&M Continue Reading
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News
14 Jan 2020
EE scoops top rating in UK mobile connectivity assessment
BT subsidiary wins top spot in UK mobile quality benchmark survey for sixth time running Continue Reading
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News
09 Jan 2020
Nokia notches 63 commercial 5G tech equipment deals
Finnish comms giant reveals huge strides in 5G essential technology deployment around the world Continue Reading
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News
09 Jan 2020
KCOM makes £100m full-fibre investment
Operator for UK’s first full-fibre city looks to spread full-fibre reach to surrounding areas with network that is said to have produced estimated cumulative economic impact of more than £469m Continue Reading
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News
08 Jan 2020
Risk & Assurance Group joins i3forum to combat telecoms fraud
Telecoms risk information and advice service signs up as latest partner member in not-for-profit industry body that brings together the international carrier ecosystem to enable and accelerate transformation Continue Reading
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News
08 Jan 2020
Poor UK internet connectivity and technology cited as hampering SME productivity
Study suggests small businesses could be losing out on two and a half working weeks a year from employees because of unreliable internet connections and technology issues Continue Reading
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News
07 Jan 2020
Klaxoon claims mobile workspace first as multi-team projects become the norm
As new working methods and increased remote working make effective meetings more challenging, Klaxoon offers a new collaboration system Continue Reading
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News
06 Jan 2020
OTT challenge to see mobile operators lose voice over next five years
Harsh times predicted for voice services over the next five years as revenues are expected to nearly halve, but operators stand to be partially offset by nascent 5G-based offers Continue Reading
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Feature
02 Jan 2020
Ericsson reveals plans for 5G, IoT – and self-driving buses
World’s third biggest maker of telecommunication equipment reveals its plans for new technologies including 5G, the internet of things and automation Continue Reading
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News
30 Dec 2019
Top 10 telecoms stories of 2019
2019 has been the year of 5G through the major economies of the world, with major markets launching next-generation networks that are set to flourish in 2020 Continue Reading
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News
23 Dec 2019
Managed services to be prime driver of APAC enterprise mobility
Managed mobility services set to account for one-third of overall enterprise mobility revenue in the Asia-Pacific region by 2023, equivalent to US$5.3bn Continue Reading
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News
18 Dec 2019
London needs to accelerate full-fibre digital infrastructure delivery
London’s capability to be the tech hub it aims for is currently limited by a range of issues, including the availability of fibre and the speeds delivered, says report from mayor Sadiq Khan’s office Continue Reading
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News
18 Dec 2019
Ericsson claims 5G voice and evolved packet core milestones with MediaTek and Telstra
Swedish comms tech giant reveals projects that could create new 5G services for consumers and enterprise customers with emerging technologies, and the successful completion of 5G standalone voice Continue Reading
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News
17 Dec 2019
Cisco bolsters low-latency networking with Exablaze acquisition
Networking giant makes strategic acquisition of Australian provider of ultra-low latency devices and FPGA-based applications Continue Reading
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Blog Post
16 Dec 2019
What can we expect the new Government to deliver and when?
The manifesto … focussed on fairness, public service delivery and "place"- e.g. using infrastructure and R&D spend to bring jobs and services to the regions ... But the biggest change [will ... Continue Reading
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News
16 Dec 2019
Barco fixes ClickShare wireless flaw, but users still at risk
Supplier patches a major vulnerability in its popular ClickShare wireless presentation system with a firmware upgrade, but experts warn that users are not out of the woods yet Continue Reading
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News
16 Dec 2019
Nokia inks TIM Brazil IoT contract and supplies Deutsche Bahn 5G automated rail operation
Finnish tech provider gains Wings in the IoT arena with Brazilian telco TIM, as well as providing 5G-based network for automated rail operations in Germany Continue Reading
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Blog Post
15 Dec 2019
When IT Meets Christmas, Brexit, Climate Change and other intolerance
"Glory to God in the highest, and on earth peace, goodwill toward man": regardless of whether you think God likes them or is pleased with their views on: Brexit, Climate Change, How to manage the ... Continue Reading
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News
12 Dec 2019
Cisco unveils plans for internet of the future
Online technology giant Cisco introduces platform for the internet of the future based on $5bn of investment in areas covering silicon, optics and software, bringing the ability to support massively scaled enterprise networks and 5G networks Continue Reading
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News
11 Dec 2019
IoT to be supplanted by internet of senses by 2030
Ericsson research reveals consumers expect AI, VR and AR-enabled connected technology to interact with the senses of sight, sound, taste, smell and touch by 2030 Continue Reading
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News
10 Dec 2019
Autonomous ships on Dutch horizon
The Port of Rotterdam is creating an environment where autonomous ships will become the norm, through IoT and IBM Watson Continue Reading
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News
09 Dec 2019
China, Japan, India to drive APAC networking spend to 2023
Asia-Pacific enterprises are continuing to strengthen their network agility and service delivery capabilities with a view to offering converged service offerings, says GlobalData study Continue Reading
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News
09 Dec 2019
European Investment Bank offers financial support for Orange fibre network
Orange aims to accelerate French fibre momentum following €700m loan from European Investment Bank to develop non-metro French high-speed broadband Continue Reading
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News
09 Dec 2019
Telefónica set to announce second core tech supplier as it takes broadcasting to the Edge
Spanish incumbent telco announces plans to add another supplier to join Huawei on its official supplier list for 5G-enabling technologies Continue Reading
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News
05 Dec 2019
Wells to become UK’s next gigabit city
Medieval Somerset city hopes to encourage business growth and attract new employers by going gigabit Continue Reading
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News
05 Dec 2019
Huawei mounts legal challenge to US subsidy programme ban
Chinese tech giant fights back against FCC ban on carriers in the rural US from using the Universal Service Fund to buy its equipment and designation as threat to US national security Continue Reading
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News
04 Dec 2019
Scots urge councils to embrace smart city technologies
Survey of Scottish citizens indicates a number of benefits that local communities can gain from IoT and other connected technologies Continue Reading
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News
04 Dec 2019
Connectivity is levelling the playing field for small businesses in UK creative sector
Research shows key segment of UK creative industry small businesses produce their best ideas and work on the go, increasingly relying on connectivity to drive productivity Continue Reading
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News
03 Dec 2019
‘Poor’ comms and collaboration tools cost UK plc over £7,500 per employee per year
Survey reveals workplace productivity is deeply impacted by an organisation’s communications and collaboration practices and technology Continue Reading
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News
25 Nov 2019
Rural business association slams parties’ lack of plans to address ‘appalling’ connectivity
UK’s major political parties accused of failing rural businesses by lacking a credible solution to improve mobile 4G and 5G coverage Continue Reading
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News
25 Nov 2019
Snap taps Verizon as 5G partner to extend AR, video experiences
US comms giant Verizon teams with Snapchat creator to look at supporting advanced video applications such as augmented reality on its 5G network Continue Reading
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News
25 Nov 2019
State backs Norway’s fibre cable capacity building
Norway is increasing investment on communications infrastructure in an effort to reduce reliance on Swedish and Danish networks Continue Reading
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News
15 Nov 2019
Google Cloud introduces holistic cloud network monitoring
Spotting a gap in holistic network management in today’s multicloud business environments, Google Cloud introduces its Network Intelligence Centre Continue Reading
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News
15 Nov 2019
Industry questions viability of Labour plan to offer free full-fibre broadband to all UK homes
Uproar in tech sector as Labour proposes to part-nationalise BT and offer free full-fibre broadband to all individuals and businesses by 2030 if successful in General Election Continue Reading
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News
14 Nov 2019
Booming broadband drives EU cable to new highs
Record revenue fuelled by continued growth in cable revenue generating units, says European broadband cable yearbook Continue Reading
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News
13 Nov 2019
Synchronoss joins US big four operators in cross-carrier messaging initiative
Joint venture aims to deliver advanced mobile messaging experience across suppliers’ mobile networks Continue Reading
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News
12 Nov 2019
Mist gets into gear with first self-driving network for the enterprise
Mist Systems has launched what it claims as the world’s first AI-driven self-driving network for the enterprise, allowing business users to streamline IT operations, simplify troubleshooting across wired/wireless domains and deliver optimised experiences Continue Reading
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News
08 Nov 2019
5G to be first mobile generation to have bigger impact on enterprises than consumers
GSMA Intelligence report says 5G could see private enterprise networks explode and become a competition battleground between telcos and cloud companies within five years Continue Reading
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News
08 Nov 2019
Cisco promises CIO digital transformation gains with new collaboration suite
Suite deploys artificial intelligence to create a personalised meetings experience Continue Reading
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News
07 Nov 2019
Nokia and Microsoft announce tech partnership
IT behemoth Microsoft and comms technology provider Nokia forge first joint solutions, to enable communications service providers and enterprises to accelerate digital transformation Continue Reading
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News
28 Oct 2019
Ofcom updates mobile airwaves plan
UK broadcast regulator reveals plans to release airwaves to improve mobile services for customers aiming to help more areas get better comms services Continue Reading
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News
22 Oct 2019
Nordic governments open to Huawei’s ‘no spy’ offer
Chinese tech giant seeks to reassure Nordic governments over security concerns in 5G contracts Continue Reading
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News
21 Oct 2019
Asset sharing essential to making 5G RAN affordable
Rethink Technology finds that upfront cost containment has been the number one priority for cellular operators in the first stage of 5G deployment, and that three main tactics have been used to achieve this ambition Continue Reading
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News
15 Oct 2019
Huawei: Fresh mindset needed to speed up 5G development
It may already enjoy pricing and technological advantages, but Huawei is calling on 5G industry to collaborate more, especially with regard to regulatory policy Continue Reading
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Opinion
27 Sep 2019
Is it now normal to use video for business communications – what for, where and why not?
The use of video communications in business has moved on from the days of costly videoconferencing suites, but best practices are yet to develop fully Continue Reading
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Feature
28 Aug 2019
Building a 5G city: Bristol’s valuable lessons for the UK’s digital future
West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath Continue Reading
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Feature
13 Aug 2019
What 5G applications will transform your business?
The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard? Continue Reading
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E-Zine
06 Aug 2019
Using tech to boost staff morale
In this week’s Computer Weekly, we look at the emerging technologies being used to improve employee experience and raise staff loyalty and motivation. The CIO of the Football Association explains how IT is changing the way the national game is administered. And we examine the growing role of AI in preventing cyber attacks. Read the issue now. Continue Reading
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News
31 Jul 2019
Police Scotland awards National Network contract to BT
Police Scotland is embarking on a £3.9m network project as part of its wider digital transformation strategy Continue Reading
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News
19 Jul 2019
CityFibre announces 14 more locations on its full-fibre network
Full-fibre broadband provider extends its network to more homes and businesses in latest roll-out Continue Reading
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Feature
01 Jul 2019
Rise of the machines: How AI is changing unified communications
Artificial intelligence is now moving into live UC environments at scale. We look at the impact it will have and what lies ahead Continue Reading
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Feature
28 Jun 2019
Exploring UCaaS: The main benefits for enterprises
Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Continue Reading
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News
18 Jun 2019
Openreach trials will speed up broadband upgrade
Tests to focus on process of migrating households and businesses to fibre to the premise and voice over IP Continue Reading
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News
21 May 2019
UC Expo 2019: Experts talk up future tech in unified communications
Automation and AI are increasingly prevalent in unified comms, but do enterprises really need it? Continue Reading
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News
08 Apr 2019
EDF awards Hinkley Point C comms services contract to Telent
Network services company will run communications and IT infrastructure at new nuclear power plant Continue Reading
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News
28 Mar 2019
Swedish companies increasingly using private networks to communicate with ecosystem
Swedish IT leaders are increasingly turning to private networks to communicate with other businesses in their ecosystem Continue Reading
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Blog Post
26 Mar 2019
Is Avaya entertaining private equity bidders? I have déjà vu
The definition of insanity is doing the same thing over and over again, but expecting different results. It's a handy quote for all occasions - whether or not you believe Albert Einstein ever ... Continue Reading
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News
25 Feb 2019
Australia, Singapore say hello to 5G
Singtel and its Australian subsidiary Optus have made one of the first 5G video calls in the Asia-Pacific region Continue Reading
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News
22 Feb 2019
IT Priorities 2019: Security concerns top agenda for network buyers again
The ability to gain visibility into what is happening on enterprise networks has once again topped the agenda for network managers and buyers, according to the latest Computer Weekly/TechTarget IT Priorities survey Continue Reading
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Opinion
05 Feb 2019
New audiovisual connections enhance the learning experience
Being open and inclusive to individual sensory needs as well as diverse technology choices means adopting a flexible approach to AV infrastructure Continue Reading
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Opinion
30 Jan 2019
Audiovisual systems need more efficient integration and management
The spread of audiovisual systems for communication and collaboration needs to be supported in a similar manner to corporate IT, not facilities management Continue Reading
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News
18 Jan 2019
Siemens connects to world’s largest UCC deployment
German technology powerhouse Siemens AG reveals how it unified communications and collaboration for hundreds of thousands of employees worldwide Continue Reading
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Opinion
07 Jan 2019
Visual collaboration needs more than just pixels and pointers
The merging of audio-visual and information technologies presents new opportunities for collaboration and data sharing Continue Reading
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News
02 Jan 2019
SMEs urged to get on board with Network Services 2 framework
Suppliers have until the end of January 2019 to sign up to the new government network services purchasing framework Continue Reading
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News
31 Dec 2018
Top 10 network stories of 2018
2018 was the year when software-defined networking, and more specifically software-defined WANs, took centre stage. We look back at a transformative year for the world of the network manager Continue Reading
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E-Zine
13 Dec 2018
CW Europe: Russia banks on electronic payments
A recent study by Sberbank, Russia’s largest state-run lender, shows the country has experienced a cashless payment boom over the past decade. Also read about the attempt by four Russians to break into the networks of the Organisation for the Prohibition of Chemical Weapons in The Hague, and why the Estonian government is directly targeting IT professionals in the UK. Continue Reading
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News
12 Dec 2018
Christmas charity appeal increases donations with cloud-based comms
St Martin-in-the-Fields Charity is using a pop-up cloud contact centre from supplier Sesui to help run its annual Christmas appeal in partnership with the BBC Continue Reading
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Opinion
28 Nov 2018
Bright future for OTT video – if the network can support it
The emergence of over the top video services is having a massive impact on underlying network technology, according to the ITP Continue Reading
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News
21 Nov 2018
Interview: Comms sector ripe for disruption as climate change takes hold
Humanity has just 12 years left to keep global warming to a maximum of 1.5⁰C and prevent climate meltdown. Paul Dickinson from the Carbon Disclosure Project discusses how CIOs can help take steps to avert disaster by changing their attitude to business communications Continue Reading
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News
18 Oct 2018
Middle East gears up for 5G
The race for 5G is well and truly under way, and the UAE and Saudi Arabia are well positioned to be among the first countries in the world to deliver the benefits of this new telecoms protocol Continue Reading
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News
17 Oct 2018
UCaaS supports British Medical Journal’s cloud-first ambitions
With a growing global business and a CIO intent on doing everything in the cloud, the British Medical Journal turned to unified communications-as-a-service provider RingCentral to make its comms infrastructure fit for the cloud era Continue Reading
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Feature
19 Sep 2018
What are the current SD-WAN options for enterprises?
Software-defined wide area networking is well on its way to being a multi-billion dollar market. We assess the current state of the market and look at some of the options for enterprise CIOs and network managers Continue Reading
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News
05 Sep 2018
Nordic states collaborate in Arctic IT projects
Nordic countries are working together to introduce advanced communications networks in the most isolated Northerly regions Continue Reading
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Feature
30 Aug 2018
When networks collide: how M&A brings infrastructure together
Enterprise IT runs on networking, so fixing up the network should be a priority issue during mergers and acquisitions – but that’s not always the case. Find out how the pros manage it Continue Reading
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Blog Post
17 Jul 2018
A conference room for the future
In some ways, the recent completion of Plantronics’ $2 billion purchase of Polycom was more surprising for the amount paid than the fact that this is basically an audio headset supplier taking over ... Continue Reading
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Blog Post
09 Jul 2018
Guidance today for a 5G/IoT World Tomorrow
This might best be achieved by engaging sponsors via sector/market/problem specific practitioner workshops to distil current good practice into draft guidance that could be used by those who will ... Continue Reading
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News
09 Jul 2018
Superbike team adds managed UC to support racers
Crescent Racing, Pata Yamaha Official WorldSBK Team has enhanced its existing relationship with MSP GCI to include new unified comms and Skype for Business elements Continue Reading