Collaboration software and productivity software
Collaboration software and productivity software go increasingly hand-in-hand as IT managers look to make better use of information and document sharing across their organisations. For many companies, Microsoft Office is already a standard tool for personal productivity, but tools such as social media, workflow and business process management (BPM) are important aspects of any collaboration software strategy. We look at the latest trends.
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E-Zine
11 May 2023
CW EMEA: The future of work
In this month’s CW EMEA, we look at the future of work in Europe after the pandemic forced a change in entrenched human behaviour. For years, people talked about flexible working being the way forward, but scepticism within the management of large companies held it back. This all changed when Covid-19 began to spread out of control and governments and businesses quickly told people to work from home where possible. We also look at the increasing problem of IT failures in Dutch hospitals and how they are affecting patient care, highlighting the need to improve IT security in hospitals. Read the issue now. Continue Reading
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News
21 Mar 2023
Danish law firm transforms digital collaboration through core system replacement
NJORD has transformed how it shares documents among lawyers through a cloud-based platform Continue Reading
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News
21 Dec 2011
RIM rebuffs Amazon and Microsoft approaches
Amazon considered buying troubled smartphone maker, Research in Motion, according to a report on Reuters. Continue Reading
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News
13 Dec 2011
CIOs believe cloud, SaaS, consumerisation and mobility increase risk
Business models such as cloud computing and trends such as the consumerisation of IT, social media and mobility are exposing performance blind spots in IT management, a CIO survey has revealed. Continue Reading
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News
05 Dec 2011
SAP buys SaaS firm SuccessFactors in $3.4bn deal
Enterprise software company SAP announces a $3.4bn deal to acquire software-as-a-service (SaaS) provider SuccessFactors. Continue Reading
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Feature
03 Nov 2011
RightNow: Oracle and next-generation CRM
In his opening keynote presentation at the RightNow Summit 2011 in Newport, Greg Gianforte, RightNow founder and chief executive officer, presented his view of device-aware CRM. Continue Reading
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News
08 Feb 2011
Post Office faces legal action over alleged accounting system failures
More than 50 postmasters are planning legal action against the Post Office to reclaim money they paid to the Post Office after being accused of theft and false accounting. Continue Reading
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Photo Story
12 May 2010
Office 2010 review in pictures and video
The biggest problem with Office 2010 is earlier versions of Office itself. Any of the past two or three editions of the software are capable of handling day-to-day tasks – so why upgrade? Tim Anderson investigates. Continue Reading
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News
11 May 2010
Challenges of SIP trunking for telecom managers and network admins
The challenges of SIP trunking for network administrators include interoperability and compression issues, service availability, security, SIP trunking architectures, lack of fax services, E-911 support and SIP trunk monitoring tools. Continue Reading
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News
29 Jan 2010
Aura will power Avaya-Nortel unified communications integration
Avaya has staked its future of retaining Nortel customers on its flagship SIP-based communications platform, Aura, as the heart of the Avaya-Nortel UC portfolio. Continue Reading
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News
28 Sep 2009
Post-masters form action group after accounts shortfall
Sub-postmasters have formed an action group following disclosures in Computer Weekly of unexplained deficits in the Post Office accounting system. Continue Reading
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News
10 Sep 2009
MP seeks answers over Post Office IT system
Welsh MP for Clwyd West David Jones is seeking a Commons debate after post masters raised questions over the Post Office's Horizon accounting system.
He...
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News
15 Aug 2008
What is Unified Communications?
Confused by Unified Communications? This article and accompanying e-book download explains what is UC, what is not UC, and how to put it to work. Continue Reading
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News
27 Jun 2008
Unified Communications opportunity can be lost by bad management
Unified Communications can go awry when users are too connected, too often.Some companies, Intel included, are therefore switching off access to their staff at some times! Continue Reading
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News
18 Jun 2008
Unified communications' business value cloudy, but enterprises want it
Unified communications (UC)'s business value remains unclear, but line-of-business executives are all for the technology. Continue Reading
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News
17 Jun 2008
Integrating presence into the enterprise
Confused by presence and its benefits? Here's how to get the technology working for you. Continue Reading
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News
06 Jun 2008
Microsoft OCS powerful but needs third parties for complete solution
Microsoft's OCS can run enterprise voice, but users are waiting for links to existing products before taking the plunge, analysts say. Continue Reading
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News
04 Apr 2008
Does rapid UC innovation beget slow implementation rates?
As unified communications (UC) technology grows, many enterprises are left to play catch-up. Continue Reading
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News
24 Mar 2008
Open platforms are essential to the future of unified communications
At VoiceCon 2008, keynote speakers stressed the importance of openness and interoperability of unified communications platforms. Continue Reading
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News
18 Mar 2008
Avaya solves fragmented presence problem with federated presence server
Avaya launches Intelligent Presence Server, which solves the problem of fragmented presence within an enterprise. Continue Reading
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News
06 Mar 2008
Siemens OpenScape offers tight integration of voice, video and messaging
Siemens OpenScape Unified Communications Server offers voice, video and messaging integration. Continue Reading
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News
27 Feb 2008
Alcatel-Lucent Forum: The Dynamic Enterprise
The Alcatel-Lucent Forum recently held in Paris was centred on building the Dynamic Enterprise. Continue Reading
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News
19 Feb 2008
Top ten UC terms
Here you'll find our ten favourite unified communication terms, including communication-enabled business processes, SIP, IM, presence, and more. Continue Reading
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News
11 Feb 2008
Build a solid Web conferencing strategy
Web conferencing application implementation is expected to grow along with the introduction of video and sharing elements. Continue Reading
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News
06 Feb 2008
IM security threats and resources
Instant messaging applications have their own set of security guidelines to prevent hacking. Continue Reading
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News
04 Feb 2008
The benefits and challenges of presence within unified communications
Unified communications may be the next big thing in networking, but presence is quickly becoming the next big thing within unified communications. Continue Reading
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Tip
28 Jan 2008
Mobile video conferencing and interactive multimedia
This chapter excerpt provides an understanding of mobile video conferencing technology, standards and applications. Continue Reading
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Tip
16 Jan 2008
What's the value of unified communications?
Implementation of unified communications as a part of your organization's strategy to increase productivity can be made easier by answering a few questions. Continue Reading
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News
11 Jan 2008
Cisco's new collaboration tools key to green strategy
Cisco's green guru Paul Marcoux explains how TelePresence and unified communications can cut costs while helping the environment. Continue Reading
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News
20 Dec 2007
Christmas open source guide
2007 say a boatload of open source VoIP offerings. Read all about that, plus more, in our holiday open source hamper. Continue Reading
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News
20 Dec 2007
Wireless Christmas hamper
Wireless is all the rage. But it's not easy to do, or do well. Get some holiday guidance with our collection of guides. Continue Reading
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News
19 Dec 2007
Web conferencing: Adoption grows and evolution continues
As one of the key technologies of unified communications, web conferencing will continue to grow, adding application-sharing and video elements. Continue Reading
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News
12 Nov 2007
More ICT scholarships inbound
Scholarships for the IT industry totalling a value of $250,000 will be available at the beginning of the coming academic year, it was announced last week. Continue Reading
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Tip
12 Nov 2007
Why you need VoIP to move to unified communications
Making the move to unified communications is an intricate five-step process that requires a solid foundation. Continue Reading
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News
31 Oct 2007
Unified communication applications for businesses with remote workers
Bill Trussell decodes the unified communications (UC) ciphers for you and makes a UC recommendation. Continue Reading
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News
30 Oct 2007
Non-unified communications can cost millions
Fragmented communications are costing companies millions of dollars by disrupting work flow and business processes, a new study has revealed. Continue Reading
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News
16 Oct 2007
Microsoft OCS won't change UC game ... Yet
Uptake of Microsoft's software-based unified communications solution will be hindered by perceptions of the company as unreliable, analysts say. Continue Reading
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News
08 Oct 2007
Happy Birthday to TechTarget ANZ
It's our birthday! Join us in wild celebration by remembering our most-read articles of times past. Continue Reading
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News
24 Sep 2007
Microsoft's OCS changing the face of VoIP?
Microsoft's OCS platform debuts soon, but will it bring about an industry shift to embedded communication applications as promised? Continue Reading
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News
16 Sep 2007
Cisco IP Communications Express: CallManager Express with Cisco Unity Express
Creating an intercom network between IP phones that support speakerphone capabilities is a relatively painless process when using Cisco CallManager Express. Continue Reading
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News
27 Aug 2007
VoiceCon Fall 2007: Unified communications still has barriers
Unified communications (UC) offers streamlined communication, but significant challenges still need to be addressed. Continue Reading
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News
19 Aug 2007
Push voice is the next mobility must-have
Push voice, coupled with mobile email, has the potential to make the smartphone a true mobile office. Continue Reading
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News
12 Jul 2007
Mobility could hold the key to broader UC adoption
Unified communications (UC) has been available for several years in various shapes and forms, but adoption within corporations has been slow. Mobile UC is right around the corner and may act as a catalyst for greater UC adoption. Continue Reading
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News
11 Jul 2007
Video over IP: What the voice manager needs to know
Video over IP lets users stream video and videoconference, but when implementing it, voice managers must consider VoIP integration and traffic concerns. Continue Reading
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News
20 Jun 2007
10 Ways to Determine if Video Conferencing Can Up Your Productivity and Reduce Your Costs
Video conferencing technologies are the most in-demand applications of the information age. Learn how it can help you boost productivity and reduce costs. Continue Reading
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News
03 Jun 2007
Speech technology needs to be more natural to be useful
Once speech technology irons out a few issues, it will become an integral component of many applications and will significantly alter how we access information. In this tip, learn how you can benefit from getting in on this up-and-coming technology. Continue Reading
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News
26 Mar 2007
IP communications tools boost productivity, sales
IP communications tools have opened up several possibilities for one North American company, giving it presence awareness and unified messaging. Continue Reading
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News
21 Mar 2007
VoiceCon Spring: A transition show for the VoIP industry
VoiceCon Spring was all about unified communications. Zeus Kerravala provides highlights of the more interesting points from the show. Continue Reading
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News
05 Mar 2007
Nortel switch release focuses on unified communications
Nortel today released two new switch series aimed at unified communications deployments. Continue Reading
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News
25 Feb 2007
Does an organization have to have an IP PBX in order to have a unified communications system?
Does an organization have to have an IP PBX in order to have a unified communications system? Continue Reading
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News
19 Feb 2007
What is communication-enabled-business processes (CEBP)?
Defining communication-enabled business processes. Continue Reading
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News
06 Feb 2007
VoIP predictions for 2007: Best bets from VoIP experts
How will the VoIP and networking markets evolve over 2007? SearchVoIP experts, Carrie Higbie and Juan Pablo Pazos, and our valued site members, put their cards on the table about the 2007 VoIP market and other important networking trends. Continue Reading
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News
31 Jan 2007
Unified communications to fuel PBX growth
Unified communications will help push the PBX market to $7.5 billion over the next four years, according to recent research by the Dell'Oro Group. Continue Reading
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News
24 Jan 2007
Microsoft, Nortel introduce new unified communications apps
Microsoft and Nortel's Innovative Communications Alliance takes unified communications to the next level with its latest combined applications. Continue Reading
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News
18 Jan 2007
How can click-to-dial (click-to-call) be enabled at remote offices?
We've just installed Mitel 3300's across three sites and are looking to complete click-to-dial (click-to-call) for users utilizing Outlook 2003. The calls will then be pushed out via a 5340 handset. We can achieve this locally from our main site, though the option to click-to-dial (click-to-call) is disabled or greyed out for regional offices using Citrix Presentation 4 server. Do you have any suggestions? Continue Reading
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News
02 Oct 2006
Cisco brings video to the enterprise
With the success of YouTube and other consumer on-demand video offerings, Cisco plans to bring on-demand video to the enterprise. Continue Reading
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News
02 Oct 2006
Cisco brings video to the enterprise
With the success of YouTube and other consumer on-demand video offerings, Cisco plans to bring on-demand video to the enterprise. Continue Reading
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News
21 Mar 2005
Home Office waits for police database case
Second Bichard report reveals concerns about a lack of progress and buy-in from forces around England and Wales for the national... Continue Reading