News

Software-as-a-Service (SaaS)

• September 26, 2024 26 Sep'24

  UK government secures £10bn AI datacentre investment from US firm

  The prime minister has announced that £10bn in overseas investment has been secured to fund the construction of a hyperscale, AI datacentre in Northumberland

• September 25, 2024 25 Sep'24

  Google Cloud files complaint with European Commission over Microsoft’s cloud licensing practices

  Google Cloud has filed a complaint with the European Commission against Microsoft and its policy of charging customers more for running software they already own in its competitors’ clouds

• September 22, 2024 22 Sep'24

  Zendesk debuts outcome-based pricing for AI agents

  Zendesk customers only pay for successful AI query resolutions, easing the transition to AI-powered customer support and improving scalability during peak periods

• September 19, 2024 19 Sep'24

  CMA: AWS and Google slam Microsoft for claiming its cloud licensing tactics are not harming them

  The CMA published the summary hearings from Microsoft, AWS and Google this week, which revealed all three had quite a lot to say on the Redmond software giant’s cloud licensing practices

• September 19, 2024 19 Sep'24

  CMA extends investigation into anti-competitive behaviour in UK cloud market by four months

  The UK competition watchdog has secured a four-month deadline extension for its investigation into the cloud infrastructure services market, citing the need to probe Microsoft’s licensing practices as a causal factor in the decision

• September 19, 2024 19 Sep'24

  UK government adds datacentres to CNI regime: Why did it take so long?

  After years of lobbying, the UK government has agreed to classify datacentres as critical national infrastructure, with the tech industry claiming the move is long overdue, but also recognition of the importance of server farms to the economy

• September 18, 2024 18 Sep'24

  Dreamforce 24: Salesforce taps Nvidia to power Agentforce

  At Dreamforce in San Francisco, Salesforce and Nvidia detail some of the tech that will power the software giant's newly launched Agentforce service

• September 17, 2024 17 Sep'24

  Salesforce’s agentic AI platform to transform business automation

  CRM giant’s Agentforce lets organisations build and deploy autonomous agents to automate business processes through advanced learning and data integration

• September 16, 2024 16 Sep'24

  Olam Agri to deploy S/4Hana on AWS

  Olam Agri is enhancing its global supply chain by deploying SAP’s S/4Hana ERP suite on Amazon Web Services, leveraging artificial intelligence to streamline operations and mitigate risks

• September 11, 2024 11 Sep'24

  How Sonar is elevating code quality in the age of AI

  Sonar’s code quality platform helps developers maintain secure, high-quality code amid the rise of artificial intelligence-based coding assistants, now expanding into the Asian market

• September 10, 2024 10 Sep'24

  Oracle lauds customers and cloud collaboration at CloudWorld ’24

  Oracle’s leadership was in celebratory mood opening its annual CloudWorld jamboree, and with its announcement of a new cloud partnership with AWS, multicloud futures were high on everyone’s agenda

• September 09, 2024 09 Sep'24

  At CloudWorld, Oracle completes hyperscaler trifecta with AWS

  Oracle opens up its annual CloudWorld event with a plethora of announcements, launching a partnership with cloud giant AWS and expanding previously announced tie-ups with Google Cloud and Microsoft Azure

• September 09, 2024 09 Sep'24

  Interview: Jon Grainger, CTO, DWF

  The law firm’s IT leader discusses the transition to cloud and his strategy for digital transformation, as well as the opportunities and challenges of generative AI in the legal sector

• September 09, 2024 09 Sep'24

  How MongoDB is driving AI adoption in ASEAN

  MongoDB field CTO Boris Bialek delves into how the company is supporting ASEAN organisations in their AI journey, highlighting the importance of data governance and real-time capabilities in driving successful adoption

• August 28, 2024 28 Aug'24

  Cambridge Enterprise saves big with Keepit SaaS backup

  University innovation body avoids hardware spend and saves management time as it switches from tape to cloud-to-cloud backup, instant recovery and decades-long retention from Keepit

• August 28, 2024 28 Aug'24

  Case study: Kingfisher Group takes DIY approach to AI roll-out across e-commerce sites

  International home improvement retailer Kingfisher Group opens up about the evolution of its AI strategy, and the rewards it is reaping

• August 16, 2024 16 Aug'24

  Thousands of NetSuite customers accidentally exposing their data

  Misconfigured permissions across live websites are leaving thousands of NetSuite users open to having their valuable customer data stolen, researchers say

• August 16, 2024 16 Aug'24

  Vacancy rates in major European datacentre hubs hit all-time low, CBRE data finds

  CBRE’s latest quarterly market figures suggest the major European datacentre hubs could be reaching a crisis point, as demand for new capacity outstrips supply

• August 15, 2024 15 Aug'24

  Dublin confirmed as world’s third-largest hyperscale datacentre hub

  Data from Synergy Research Group confirms the majority of the world’s 20 biggest hyperscale datacentre hubs are in the US, but Europe is holding its own with Dublin

• August 07, 2024 07 Aug'24

  Microsoft and CrowdStrike hit back at Delta’s legal threats

  Microsoft and CrowdStrike have rejected claims by Delta Air Lines that it was left high and dry amid thousands of flight cancellations during July’s software outage, accusing the airline of ignoring their offers of help and running out-of-date IT ...

• August 06, 2024 06 Aug'24

  Advanced faces fine over LockBit attack that crippled NHS 111

  Advanced Software faces a multimillion pound fine for a series of failings which directly led to a 2022 LockBit ransomware attack that disrupted NHS and social care services across the UK

• August 06, 2024 06 Aug'24

  How Darussalam Assets is tapping AI in HR operations

  Brunei’s Darussalam Assets is leveraging the artificial intelligence capabilities in SAP SuccessFactors to generate job descriptions and optimise recruitment processes

• August 05, 2024 05 Aug'24

  ServiceNow expands footprint in APAC, doubles down on AI

  ServiceNow has been building local teams, targeting customers in regulated industries and doubling down on AI to expand its presence in the fast-growing Asia-Pacific region

• August 02, 2024 02 Aug'24

  AWS profits and revenue rise as public cloud giant plots AI infrastructure investments

  Amazon’s public cloud arm reports its second-quarter results, and states that the second half of this year will see an uptick in infrastructure investments to support the growing demand for AI

• August 01, 2024 01 Aug'24

  CrowdStrike shareholders sue, alleging false security claims

  A US pension fund is lining up a lawsuit against CrowdStrike, claiming the cyber company lied about the integrity of its systems, leading to failings that caused a worldwide IT outage

• August 01, 2024 01 Aug'24

  Natural History Museum partners with AWS to restore and protect urban nature

  The Natural History Museum said it expects to collect and analyse 20 terabytes of species data in year one with help from AWS

• July 31, 2024 31 Jul'24

  Norway’s datacentre builders focus on energy efficiency

  Datacentre developers in Norway are shifting their focus to energy efficiency, with expected increases in taxation for those who fall short

• July 29, 2024 29 Jul'24

  CrowdStrike says most Falcon sensors now up and running

  The vast majority of CrowdStrike Falcon sensors affected by a coding error have now been recovered, with a final resolution expected this week

• July 28, 2024 28 Jul'24

  Nearly a third of GenAI projects to be dropped after PoC

  At least 30% of generative AI projects will be abandoned by 2025 as organisations struggle to realise the value of the technology, says Gartner

• July 26, 2024 26 Jul'24

  CMA cloud licensing: Microsoft accuses Google and AWS of ‘muddying’ anti-trust debate

  Microsoft's response to the Competition and Markets Authority’s investigation into its cloud licensing practices sees it hit out at cloud rivals for claiming its tactics are anti-competitive

• July 24, 2024 24 Jul'24

  CrowdStrike blames outage on content configuration update

  CrowdStrike publishes the preliminary findings of what will be a lengthy investigation into the root causes of the failed 19 July update that caused Windows computers to crash all over the world

• July 24, 2024 24 Jul'24

  Qualtrics CEO: AI can make businesses more human

  Qualtrics CEO Zig Serafin believes AI can democratise experience management and help businesses better understand what matters to both customers and employees

• July 23, 2024 23 Jul'24

  Digital Catapult confirms participants for AI-focused startup accelerator for the creative industry

  Digital Catapult is offering each participant in its latest accelerator programme access to £50,000 in funding so they can use their AI prowess to revamp how the creative industry and economy works

• July 22, 2024 22 Jul'24

  CrowdStrike chaos shows risks of concentrated ‘big IT’

  The concentration of so much mission-critical technology in the hands of a few large suppliers makes incidents like the Microsoft-CrowdStrike outage all the more dangerous

• July 21, 2024 21 Jul'24

  CrowdStrike update snafu affected 8.5 million Windows devices

  About 8.5 million devices globally were hit by the botched CrowdStrike update, with a significant number now back online and operational

• July 19, 2024 19 Jul'24

  Derby City Council eyes £12.25m annual savings with AI and chatbot deployments

  East Midlands-based council has identified 261 tasks where officials believe AI can make improvements and efficiencies to the way it works

• July 19, 2024 19 Jul'24

  Cloud sustainability: Amazon employees question firm’s renewable energy claims

  The contents of Amazon’s annual sustainability report has come in for criticism from both past and present employees of the company, as well as independent IT sustainability experts

• July 17, 2024 17 Jul'24

  Police Digital Service CEO Ian Bell resigns as company director following news of staff arrests

  Two weeks after news emerged that two employees of the Police Digital Service had been arrested on suspicion of bribery, fraud and misconduct, Companies House confirms PDS CEO Ian Bell has resigned as company director

• July 17, 2024 17 Jul'24

  AWS, Microsoft and Google urge datacentre kit suppliers to improve Scope 3 data collection

  AWS, Microsoft and Google put their names to an open letter, calling on third-party datacentre construction and equipment providers to do a better job with helping calculate Scope 3 emissions of cloud platforms

• July 15, 2024 15 Jul'24

  How Snowflake is tackling AI challenges

  Snowflake’s regional leader Sanjay Deshmukh outlines how the company is helping customers to tackle the security, skills and cost challenges of AI implementations

• July 11, 2024 11 Jul'24

  Microsoft and CISPE’s settlement in long-running cloud antitrust dispute proves controversial

  Microsoft and trade body CISPE have reportedly reached a $22m settlement in their long-running antitrust dispute, but cloud market stakeholders are not happy with the outcome

• July 10, 2024 10 Jul'24

  Datacentre market supports Labour government’s review of blocked server farm builds

  New government has wasted no time in lowering planning permission barriers to new datacentre builds, with its disclosure that two previously denied projects are being placed under review

• July 09, 2024 09 Jul'24

  Microsoft and Google’s GHG emissions gains call viability of net-zero targets into question

  Microsoft and Google cite expansion of their datacentres due to demand for AI services for their greenhouse gas emissions increasing. What does this mean for their 2030 carbon reduction commitments?

• July 09, 2024 09 Jul'24

  Tony’s Chocolonely gains Salesforce comfort with Own SaaS backup

  Tony’s Chocolonely sometimes lost Salesforce.com data and often hit storage limits, but cloud-to-cloud SaaS backup from Own allows it to easily recover customer data and archive old data

• July 03, 2024 03 Jul'24

  Police Digital Service employees arrested on suspicion of fraud, bribery and misconduct

  The Police Digital Service has confirmed an internal review of its processes will be undertaken in the wake of staff arrests

• June 27, 2024 27 Jun'24

  Halo Trust partners with AWS to accelerate AI-led landmine clearance in Ukraine

  Landmine clearance organisation Halo Trust is drawing on AWS’s AI expertise to see if the technology can accelerate the pace of its work in Ukraine

• June 25, 2024 25 Jun'24

  European Commission declares Microsoft’s bundling of Teams with M365 anti-competitive

  The European Commission has informed Microsoft of its preliminary view that selling Microsoft Teams bundled in with its Office 365 suite is anti-competitive

• June 25, 2024 25 Jun'24

  UK government’s M365 use under scrutiny after Microsoft’s ‘no guarantee of sovereignty’ disclosure

  Microsoft’s hold on government IT is under scrutiny, following a disclosure to a Scottish policing body that saw the software giant advise that it cannot guarantee data sovereignty in its cloud-based Microsoft 365 suite

• June 24, 2024 24 Jun'24

  Kmart taps event streaming for real-time insights

  Retailer’s Hamilton event streaming platform delivers real-time insights on container shipments, sales and customer interactions to support its online retail business

• June 13, 2024 13 Jun'24

  Epicor rides Southeast Asia manufacturing boom

  Midmarket ERP software supplier capitalising on growing investments by Chinese and local manufacturing firms in region to drive business