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Organisations in Singapore and Malaysia are among the most aware of the gap between IT availability and user demand, according to a survey of senior decision makers from 24 countries.
The Veeam Availability Report 2015 showed 84% of 1,140 senior IT decisions-makers worldwide admit to suffering an availability gap, where they fail to ensure 24-hour capabilities.
The report found 90% of respondents in Singapore and 94% in Malaysia were aware of this gap.
“We are not surprised that the figure in Singapore is much higher, as it is a highly digitised country with advanced technological infrastructure,” said Julian Quinn, vice-president of Asia and Japan at Veeam Software.
Many organisations run their regional or global operations across various time zones from hubs based in Singapore, so they are aware of the need to enable 24/7 business operations.”
Organisations in Malaysia have even higher levels of awareness of the availability gap. This is attributed to the increase in real-time interactions between customers, partners, suppliers and employees, as well as increased adoption of remote devices.
According to the report, organisations in Malaysia experience more downtime than expected when patching or upgrading their applications due to unforeseen problems.
In addition, organisations in Malaysia suffer from a loss of confidence to their brand and reputation from both their customers and employees when experiencing downtime.
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“This study clearly illustrates that service levels are falling short, despite senior IT decision-makers understanding that availability is of paramount importance and that investments are being made,” said Quinn.
“Users are demanding a crisp, seamless experience, but instead deal with services that are below par. This is costing enterprises millions of dollars in lost revenue, productivity and brand reputation.”
Pushkaraksh Shanbag, senior research manager of services at IDC Asia-Pacific (Apac), agreed that both Singapore and Malaysia organisations place significant emphasis on business continuity and disaster recovery to counter this.
Business continuity/disaster recovery (BCDR) is rated as the second most important theme for IT services spend among Apac enterprises, after security enhancement, according to an IDC study.
But there is significantly more emphasis on BCDR in Singapore than in Malaysia, added Shanbag. “BCDR is rated as the number one theme for IT services spend in Singapore, while it is not in the top three in Malaysia.”
Closing the availability gap
More companies are adopting disaster recovery services in the cloud that can help close the availability gap.
“As enterprises increasingly look at cloud-based DRBC services as a credible alternative, what used to be a fairly complex and capital intensive exercise is set to become cheaper and easier to consume,” said Shanbag.
“In a future where hybrid cloud environments will be the norm, this trend will both drive the consumption of BCDR services and help bridge the availability gap.”