Construction giant Carillion has signed an integrated IT and BPO agreement with Indian IT services firm Wipro for the next decade.
Wipro will take over the IT infrastructure and applications, as well as HR and finance BPO services.
Wipro’s skills in IT and BPO will help Carillion transform operations. BPO and IT are closer than ever before. Technologies such as cloud computing, business analytics software, social media platforms and process automation software are being used within BPO to enable businesses to lower costs and become more effective.
In 2012, Corillian had annual revenue of £4.4bn. It employs around 40,000 people and operates across the UK, in the Middle East and Canada.
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“Wipro will leverage its extensive experience in business and technology transformation, combined with platform-driven integrated delivery of IT and BPO,” said the deal announcement.
Richard Adam, group finance director at Carillion said the agreement will help support "the delivery of excellent service for our customers, and open up exciting new business opportunities for both companies.”
BPO suppliers such as Wipro are attempting to move beyond the provision of bodies or full-time equivalents by offering additional value-added services through technology. IT-enabled BPO is a huge sector – it dwarfs the IT outsourcing sector in terms of spending – but as businesses try to take advantage of new technology trends, the IT element of BPO relationships will grow at the expense of people.
Another transformational trend in business today is the importance of data and the technology that enables businesses to use the data they have.