Tech will transform the workplace in 2012, says Verizon

In 2012, enterprise technology will help business leaders re-engineer the workplace, power more effective customer service models, and create opportunities for broad societal benefit, says Verizon.

In 2012, enterprise technology will help business leaders re-engineer the workplace, power more effective customer service models, and create opportunities for broad societal benefit, says Verizon.

More than ever, global connections between people, machines and their environments will shape the global business landscape and drive the future of work, according to Verizon’s annual review of top business-technology trends. 

“The future has never looked brighter for business and governments to employ technology to generate growth, solve industry challenges, and enrich lives and our global society,” said Mike Palmer, vice president of enterprise strategy and marketing for Verizon’s global enterprise unit. 

“Next year will be pivotal in applying technology solutions in such areas as health care and smart energy management, while keeping pace with the borderless lifestyle we’ve come to embrace at work, at home and everywhere in between,” he said.

Topping the list of technology trends that will impact businesses and their workers in 2012 is what Verizon calls the “high-IQ network effect”. With each new smart device or software application added to a network, all endpoints and devices will become inherently smarter; each benefiting exponentially from additional connections, the report says. 

Whether the connections are people-to-people, machine-to-people or machine-to-machine, new opportunities will be created to solve societal challenges such as employing IT to address the rising cost of health care or deliver smart energy solutions.

However, the report notes that because of the network’s importance, any interruption of service will have a profound impact. As a result, there will be an even greater demand for carefully designed and well-managed services at the core of the global IP backbone and high-speed wireless networks.

Second, the report predicts that the enterprise cloud will finally come of age and deliver substantial benefits; dramatically reducing capital expenditures and creating business efficiencies and better economics. 

Cloud services will give companies powerful new options to move workloads easily between the corporate data centre and the cloud of a company’s choice. 

Whether a public, private or hybrid cloud model, the report says the enterprise cloud will play an essential role in mobilising enterprise apps that enable both workforce mobility and new business paradigms.

Third, the report says big data managed with the right tools will enable big insights and drive innovation, helping to evolve the role of Chief Information Officer to Chief Innovation Officer.

These new “thinkers” will be responsible for determining the quality of data and strategic applications used to create new business opportunities while empowering evidence-based decision making for greater success, the report says. 

Predictive Analytics, based on vast amounts of synthesised data, will become an increasingly important tool for the enterprise.  Companies that harness the intelligence inherent in their data, secure it, and act on it accordingly, the report says, can expect to gain a significant competitive edge.

Other predictions include that:

-The already Web-centric enterprise will become even more social and the ability to tap intelligence at all levels of the organization will become the new norm

- Thanks to ultra-high-bandwidth capabilities and the combination of global IP networks and 4G LTE wireless, video is fast becoming the pervasive and preferred communication vehicle for many enterprise activities

-Personalisation will continue to be an inspiration for innovation, driving companies to re-engineer their processes and business models

- IT departments are increasingly being influenced by their users and many companies are now trying to improve the user experience and enhance productivity by tailoring their enterprise IT policies to support employees who bring their own productivity tools to the workplace

- Machine-to-machine communications will change the way people manage their world in terms of things like energy consumption, product inventory or critical business-asset and fleet management

-People will play an important role in harnessing digital intelligence, inspiring innovation and creating the next big thing

Compliance with security standards like PCI DSS will become a pre-requisite for good business practice

-Energy efficiency, especially a reduction in CO2 emissions reductions, will be a key imperative for many companies.

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