Green electricity company Ecotricity has implemented the latest version of SAP's Industry Solutions Utilities (ISU) software in seven months.
The system, which provides back-office functions for Ecotricity retail business using services from IBM, is believed to be the first successful implementation in the UK of the ISU package.
Dale Vince, chief executive officer at Ecotricity, said, "We implemented SAP in seven months, successfully migrated our databases, on time and to budget, and only had issues with 200 customer accounts."
Ecotricity chose to run the software "out of the box", with little customisation, to simplify the project.
Vince put aside a team of six experts from the various business departments at Ecotricity to help IBM with the implementation.
The software is run from within a server room at Ecotricity. Vince said he wanted his own internal staff to manage basic SAP support. "I have plans to grow our own expertise in SAP," he said.
The company, which provides wind farm energy for 35,000 domestic users and 3,000 businesses, has implemented SAP for customer registration, billing, customer relationship management and data handling to support the company's business growth.
Over the coming months he said Ecotricity would be installing SAP's human resources and manufacturing modules. Ecotricity will be installing SAP SP as its final major SAP project, he said. This product will be used to help the company plan its wind development projects. "Within a year, I want the whole company on SAP," he said.
The SAP system is able to handle all the data created and received by Ecotricity and supports eBilling, which Vince said would help Ecotricity lower the its cost per customer metric. The software is also able to support the company's business plan for 2009, which is to offer domestic gas to its customers.