Gaining business benefits from IT is as much a pipe dream as it was a decade ago, according to a survey by Cranfield School of Management.
Over half the 1,000 business and IT managers surveyed were dissatisfied by the value delivered by IT. Even more tellingly, 31% didn’t have a clue about IT’s influence either way.
“Having carried out two similar surveys 10 years apart, it is rather disturbing to find that so little has changed. For all the talk about getting value for money from IT, it appears few organisations are actively doing anything to increase the value they obtain,” reveals Professor John Ward, who led the research.
What has changed over that time is the reliance on project management to vet technology investment. But these formal methodologies used by 88% of the firms surveyed give managers a “false security” and an excuse not to become involved and pay too much attention to managing costs rather than creating value.