North-east councils deploy shared CRM system to cut costs

Castle Morpeth and Alnwick councils in the north-east have begun using a shared customer relationship management system to cut costs.

Castle Morpeth and Alnwick councils in the north-east have begun using a shared customer relationship management system to cut costs.

The system has reportedly saved the councils around £200,000 in software installation costs, and is expected to deliver annual savings of over £27,000 in running costs.

They are using shared Dell servers and a shared storage area network, which support a Microsoft Dynamics CRM platform, reports Kablenet.com.

The two authorities are maintaining separate CRM databases however. The system was customised and integrated by CRM consultant Optevia as part of a shared service deal.


Get free quotes from up to 6 leading suppliers of CRM Systems.

Read more on Networking hardware

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchCIO

SearchSecurity

SearchNetworking

SearchDataCenter

SearchDataManagement

Close