Salesforce.com has introduced Salesforces 08, the latest version of its online CRM, which now provides add-ons for managing content and capturing ideas.
The company said Salesforce Content has been designed to help users manage unstructured data within an enterprise by utilising Web 2.0 technologies such as tagging, subscriptions and recommendations. The software is designed to support users who need to manage their documents and unstructured data directly in the Salesforce application.
The software includes "Featured Content", a way to highlight relevant information to end users and "Suggested Tagging", which is designed to simplify tagging by allowing IT staff to pre-define tags.
The product also offers Popular Search Results, which Salesforce says allows users to display and sort search results using pre-defined fields and order to navigate content more easily.