Few companies are exploiting the full potential of the SAP software they are paying for, a study by IT consultant West Trax reveals.
West Trax has found users not using standard SAP functionality available in their systems, and in business areas where some SAP standard transactions had been used, a very high proportion of the available standard functionality remained unused.
Even in most of the best practice systems in the study, more than 50% of the SAP standard transactions that were relevant to the users' businesses and available in their systems were not used.
Users paid licence and maintenance fees for this software yet failed to exploit the potential to convert these costs into business value, said West Trax.
At last November's SAP UK & Ireland User Group Conference in Birmingham, SAP UK managing director, Steve Rogers, challenged delegates to use their SAP assets more effectively.
"I find it frustrating that the majority of you only seem to be using a modest slice of the software you have acquired," Rogers told them.
West Trax analysed data from 269 benchmarks in 13 different industry sectors for its study.