Customer satisfaction levels among broadband users have taken a nosedive over the last year.
A survey of 1,700 broadband users by market analyst JD Power and Associates reveals the downturn in satisfaction levels.
Despite lower costs and a quicker broadband service being offered by providers, the study, now in its third year, reveals satisfaction levels have fallen by 9 points to an average of 645 out of 1,000.
This comes as many providers perform below average in customer service/technical support, and performance and reliability.
Tiscali was rated as the highest performing provider, and BT was the worst.