Broadband satisfaction levels take a nosedive

Customer satisfaction levels among broadband users have taken a nosedive over the last year.

Customer satisfaction levels among broadband users have taken a nosedive over the last year.

A survey of 1,700 broadband users by market analyst JD Power and Associates reveals the downturn in satisfaction levels.

Despite lower costs and a quicker broadband service being offered by providers, the study, now in its third year, reveals satisfaction levels have fallen by 9 points to an average of 645 out of 1,000.

This comes as many providers perform below average in customer service/technical support, and performance and reliability.

Tiscali was rated as the highest performing provider, and BT was the worst.




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