Some 91% of IT managers have cited downtime as their biggest headache, according to a Netcordia survey of 100 users. When questioned on the number of hours of downtime experienced, 25% of IT managers reported an excess of five hours each month.
The hourly cost of network downtime is approximately £21,000 in large corporates according to Gartner Group (2005) or 4% of revenue according to Infonetics (2004).
Such heavy losses have resulted in businesses investing funds into anything from additional staff and staff training to network management tools and outsourcing in an effort to reduce the time taken to bring IT systems back online.
At the time of the Netcordia survey, two-thirds of IT managers were looking to make additional investments into network management tools to address the issue of downtime.