BA goes live with change management system

British Airways has just gone live with a business change management system from Calidris.

British Airways has just gone live with a business change management system from Calidris.

The implementation is a core part of British Airways' strategy of using IT to drive business change, and will enable the airline to implement new business processes to improve operational efficiency and an enhanced service to customers.

Calidris' technology has enabled British Airways to create one of the airline industry's first Order Data Stores (ODS), which will combine customer information from across the complete booking-to-fulfilment lifecycle in a single unified data layer.

Using Calidris' intelligent process design and automation tools, British Airways can now implement business processes that bridge disparate Global Distribution Systems (GDS) and Passenger Service Systems (PSS).

This capability, said Calidris, will facilitate the implementation of new business models and help the airline accelerate its transformation of the IT function into a business enabler to support key business goals and initiatives.

Paul Coby, CIO of British Airways said, "One of the enduring challenges of the airline industry has been linking data and workflows between legacy GDSs and Passenger Systems.

"The legacy systems are optimised around servicing individual bookings one at a time and contain a lot of poorly structured data."

He said the Calidris technology allowed BA to manage complex processes across multiple customers and flights in a way that was impossible before, allowing the airline to improve customer service.

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