IBM and 3Com integrate IP telephony with business apps on single platform

IBM and 3Com have developed a system to integrate IP telephony with e-mail, messaging and core business process applications on a single, secure platform.

IBM and 3Com have developed a system to integrate IP telephony with e-mail, messaging and core business process applications on a single, secure platform.

The System i Integrated Collaboration system will feature unified communications capabilities to help customers increase productivity, lower costs and streamline operations, said the pair.

Because the system runs on a single IBM System i server platform, it is easier and less expensive to manage than competitive Windows-based, multi-server offerings, the suppliers said.

Roland US, a leading manufacturer and distributor of electronic musical instruments, recently selected the System i Integrated Collaboration system to improve its customer service to the music stores and consumers it supports.

The integration of IP Telephony with Roland's ERP applications will arm customer service agents with recent client data, allowing them to respond to customer requests more quickly and effectively.

"The new system will allow us to further evolve the way we do business. With advanced features like find me, follow me and click to call, our sales team in the field will now be able to be reached quickly from a central location, no matter where they are - in the office or on the road," said David Williams, IT director at Roland US.

The new Integrated Collaboration solution builds on the System i IP Telephony solution IBM and 3Com delivered in November 2006.

It uses open standards such as session initiation protocol (SIP) and creates a platform to allow the 3Com VCX comms system to be more easily integrated with collaboration and business applications running on the System i platform.

The System i Integrated Collaboration system is expected to be available in the second quarter of 2007, with pricing for Domino and Sametime integration starting at $500 (£265) per server for each application.

The System i IP Telephony Express Editions on which this runs starts at $37,900 (£19,950).

Related article: IBM and 3Com launch single server IP telephony

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