Analysts have highlighted how the convergence of mobile communications with voice and data networks is providing businesses with a way to lower costs.
The industry is also starting to offer Wi-Fi-enabled mobile phones able to communicate over a wireless local area network or GSM, and businesses are beginning to reap the benefits of IP-enabled call centres.
Forrester: enterprises slowly migrating to VoIP
Few European firms have completed the migration to IP PBXs and IP contact centres. Cost remains the predominant issue, indicating that putting together the business case for the migration to voice over IP remains as problematic as ever.
Juniper Research: the future of mobile browsing
Nokia recently announced plans to launch the new version of Yahoo Go on its Series 40 platform, and 3/Hutchison announced plans to launch the X-Series. Combined with improvements in 3G networks through high-speed downlink packet access, these announcements highlight the evolution of a "real internet experience" for mobile users.
Ovum: the battle for unified collaboration
Collaboration offerings from telecoms and software suppliers are hitting an area of contention: the grey area between the functions that are clearly part of the typical software collaboration suite, and those that are becoming extensions of the telecoms suppliers' unified communications offerings.