VoIP toolbox

Analyst Corner is a new column in which we round up the latest papers from the research firms that cover the IT industry. This month, analysts have highlighted how the convergence of mobile communications with voice and data networks is providing businesses with a way to lower costs.

Analysts have highlighted how the convergence of mobile communications with voice and data networks is providing businesses with a way to lower costs.

The industry is also starting to offer Wi-Fi-enabled mobile phones able to communicate over a wireless local area network or GSM, and businesses are beginning to reap the benefits of IP-enabled call centres.

Forrester: enterprises slowly migrating to VoIP

Few European firms have completed the migration to IP PBXs and IP contact centres. Cost remains the predominant issue, indicating that putting together the business case for the migration to voice over IP remains as problematic as ever.

www.forrester.com/Research/Document/0,7211,41081,00.html

Juniper Research: the future of mobile browsing

Nokia recently announced plans to launch the new version of Yahoo Go on its Series 40 platform, and 3/Hutchison announced plans to launch the X-Series. Combined with improvements in 3G networks through high-speed downlink packet access, these announcements highlight the evolution of a "real internet experience" for mobile users.

www.jupiterresearch.com/bin/item.pl/research:vision/525/id=98661/

Ovum: the battle for unified collaboration

Collaboration offerings from telecoms and software suppliers are hitting an area of contention: the grey area between the functions that are clearly part of the typical software collaboration suite, and those that are becoming extensions of the telecoms suppliers' unified communications offerings.

www.ovum.com/go/content/s,64748

Other resources

www.voip.org.uk

www.ofcom.org.uk/media/mofaq/telecoms/voip_faq

www.itspa.org.uk

www.fcc.gov/voip




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