Fraudsters infiltrate Glasgow call centres

Strathclyde Police say one in 10 of Glasgow's call centres has been infiltrated by criminal gangs aiming to commit fraud.

Strathclyde Police say one in 10 of Glasgow's call centres has been infiltrated by criminal gangs aiming to commit fraud.

There are around 300 call centres in the Glasgow area, employing about 18,000 people. The police told the BBC’s Newsnight Scotland programme that the Strathclyde force now scoured call centre job ads so that they could warn potential employers of the problem.

The police would then help those employers to avoid employing potential criminals. The police say organised criminal gangs had either placed their own people in the contact centres or coerced contact centre workers to pass on information to them, using money or the threat of violence.

The revelation that 10% of Scottish call centres could be infiltrated by criminals will mean the focus will now move to the UK call centre industry. Previously, the call centre industry in India has come under fire from the media for not doing enough to weed out fraudsters.

UK companies were criticised for outsourcing jobs abroad and were encouraged to keep them in the UK.

Read more on Hackers and cybercrime prevention

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