Alliance & Leicester is to adopt a single, fully managed converged voice and data network to improve its communications.
The bank has awarded a contract to BT to complete the transformation, which is designed to offer more flexible services and save the bank money.
The bank said the new network will “allow staff to be organised more efficiently according to their skills and capability rather than according to their location. This increased flexibility will enhance customer service by helping ensure that calls are
routed seamlessly to the best qualified staff”.
Alliance & Leicester has signed a contract with BT to manage its day-to-day communications infrastructure with effect from 1 December, replacing a number of in-house managed contracts, as well as implementing the transformation.
This project will be completed by the end of 2007, and follows the bank’s announcement earlier this month that it is to renew its core IT banking systems in a phased implementation over the next three years.
The new communications infrastructure will give the bank the ability to save cash by transferring calls across its UK branch and call centre network using voice over Internet Protocol technology.
Darren McKenzie, Alliance & Leicester chief technical officer, said, “A fully managed, converged network will enable us to increase our flexibility and so enhance the service we provide to our customers whether on the internet, phone or in person, putting faster systems at the fingertips of staff and customers.”
The value of the BT contract has not been revealed.