Telecoms regulator Ofcom has awarded Capgemini a five-year £25m IT contract.
Capgemini’s responsibilities include integrating or replacing legacy systems Ofcom inherited from a variety of regulatory agencies which were joined together to form Ofcom two years ago.
The outsourcer’s work will start at Ofcom from next February. It is expected to improve the efficiency and cost-effectiveness of Ofcom’s IT infrastructure and core applications by replacing around 50 individual IT applications with new, integrated technology.
This transformation involves the implementation of a new customer relationship management (CRM) system from Siebel, and financial, human resources and procurement applications from SAP.
Ofcom chief technology officer Peter Ingram said, “When Ofcom began operations two years ago we chose not to seek to integrate the many differing legacy IT systems inherited from our predecessors until we had fully identified the organisation’s long-term future needs.”
He said, “Establishing common systems for all of our critical functions will lead to greater effectiveness and an improvement in the quality of the services we deliver to stakeholders.”