BT is launching Networked IT Assurance, a combined voice and data support service for small and medium-sized businesses (SMBs).
According to research by BT almost 43% of SMBs still operate their IT systems without any maintenance support, putting their business at risk, and leaving a gaping hole in their business continuity planning.
BT claims its new service will help SMBs maintain and safeguard their investment in both IT and communications systems, specifically Lan and PBX (private branch exchange) phone systems. Networked IT Assurance will support customers with both BT and non-BT equipment.
To complement the service, BT is introducing BT Reward, a scheme where customers can redeem points earned for service contract values and duration for items such as Lan training, hardware or additional support options.
Bill Murphy, managing director of BT Business, says, "Ensuring communications systems are kept up and running is crucial. For SMBs, which often do not have the in-house capability to remedy problems, being able to cost effectively outsource maintenance is vital.
“We have developed our portfolio of dedicated and affordable IT support services in an effort to help SMBs both minimise downtime and embrace technology in a way that delivers benefit to their business both now and in the future.”