Wirral Council has struck a seven-year deal with Fujitsu Services to transform the way it delivers services.
The partnership will see Fujitsu using its managed IT services to improve the way Wirral’s staff work and deliver better services faster and more effectively.
Steve Maddox, the council’s chief executive, said he looked forward to working with Fujitsu. “This is a fantastic opportunity with enormous potential for customer service. We have been streamlining and modernising our organisation, and the signing of this agreement marks the start of an exciting new phase in our plans, which will see us harnessing new technologies to deliver our services more efficiently.”
The first phase of the project involves the implementation of a customer relationship management system allowing staff to pool data so they can respond to the full range of customer needs quicker and more effectively.
The next phases of the project will involve replacing back-office systems such as payroll and financial management, and implementing knowledge management to improve the handling of documents and internal data.