Logica expands service centre

LogicaCMG has expanded its service centre in Bridgend, Wales, to support its offshore outsourcing business.

LogicaCMG has expanded its service centre in Bridgend, Wales, to support its offshore outsourcing business.

The IT services company has opened new offices in Bridgend as part of an expansion in Wales. It will create more than 750 new jobs by 2007.

The service centre will allow user companies to choose a mix of offshore and UK-based outsourcing. Staff at the centre will also provide support and development work in partnership with overseas outsourcing centres such as India and the Czech Republic.

Jobs at the service centre will include application support staff, service response managers, software testing professionals and helpdesk analysts to provide IT and business process outsourcing services.

Logica's service centres are linked using call routing technology and access customer data and IT systems using fault and report tracking applications.

Since the initial announcement of the investment programme in March 2004, LogicaCMG has created over 200 new jobs at its Bridgend operations. Over the past four years LogicaCMG has increased its customer base being serviced from its Welsh operations from 31 to 120. Customers of the Bridgend service centre include Thames Water, Ofcom, and Dyr Cymru (Welsh Water).

LogicaCMG's new Waterton offices were opened today by Secretary of State for Wales and Leader of the House of Commons, Peter Hain, and Minister for Economic Development and Transport, Andrew Davies.

"LogicaCMG's creation of jobs is a real boost to our employment performance in Wales, with Wales fast becoming a powerful centre for UK business," said Hain. "To have an innovative global company such as LogicaCMG taking a foothold in Wales will enable us to continue to prosper in business, taking our skills and technology to a new level."

Jim McKenna, group chief operating officer, LogicaCMG, said, "Outsourcing currently comprises 39% of UK revenues for 2004 and this will continue to grow in 2005 to meet customer demand, with our Welsh operations playing a key role.

"Our partnership with the Welsh Assembly and the WDA has enabled our plans to progress on schedule and the highly qualified local staff we have already employed at Waterton provides a solid foundation for future growth."

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