Majority of UK organisations collaborate but basic shortfalls could cost

UK organisations seem to be ignoring the "holy trinity" of collaboration risk and a consequence never see expected ROI, ...

UK organisations seem to be ignoring the "holy trinity" of collaboration risk and a consequence never see expected ROI,  according to new research commissioned by IT services provider Steria.

Despite more than 90% of UK companies claiming to depend upon collaborative activity of some kind to improve their product or service offering, many organisations seem in danger of wasting such resources and time because they are approaching collaboration inefficiently and half-heartedly.

The survey, conducted fro Steria by Benchmark Research, also revealed that more than two thirds of companies do not integrate their IT systems with collaborative partners.

While intended to maximise customer satisfaction (49% of organisations claim this is their key success factor), the anticipated benefits of joining forces with other organisations in both private and public sectors are consequently compromised because of ineffective planning and processes, warned Steria.

The survey also revealed that many organisations involved in collaborative activities are found lacking in areas such as Business Process Re-Engineering (BPR), effective benchmarking and support from an integrated technology system.

John Torrie, chief executive officer of Steria, said, "Pre-planning and assessment is a must for effective collaboration and transparent customer support thereafter. It is encouraging to see that many of those who did not conduct a full business process review the first time around would, on reflection, conduct one before embarking on their next collaborative project.”

For more news on networks click here >>

Read more on IT strategy

SearchCIO
SearchSecurity
SearchNetworking
SearchDataCenter
SearchDataManagement
Close