Warning of outsourcing pitfalls

Gartner will highlight the pitfalls of IT directors being tempted by the lower cost of outsourcing without considering how this...

Gartner will highlight the pitfalls of IT directors being tempted by the lower cost of outsourcing without considering how this will affect the business.

Roger Fulton, vice president of research at Gartner, said, "There is an endless list of potential barriers. IT directors need to determine which in-house skills can be provided externally."

Questions to consider are:

  • How much face-to-face time is needed with external suppliers?
  • How should the business manage IT remotely and how do skills and knowledge get passed from the supplier to the business?
  • How can the business devise an outsourcing strategy? Fulton warned users to determine when external services should be used and how to link these to the company's business strategy.

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