JD Edwards must pay for 'defective' ERP app

An arbitration panel has awarded a disgruntled JD Edwards customer more than $1.8m for a botched implementation of the software...

An arbitration panel has awarded a disgruntled JD Edwards customer  more than $1.8m for a botched implementation of the software maker's OneWorld enterprise resource planning suite.
An American Arbitration Association panel in New Orleans found in favour of manufacturer Evans Industries, ending a saga that began in 1999, when the company launched an ERP initiative around JD Edwards' applications.

Evans' lead attorney, John Landis of the New Orleans law firm Stone Pigman Walther Wittmann, said he could not discuss the details of the arbitration board's judgment but confirmed the award and the dollar amount.

However, the basic allegations in the arbitration were detailed in a lawsuit filed in September 2000 against JD Edwards, now a part of PeopleSoft, and its partner IBM. The suit alleged that OneWorld was "defective and failed to operate and function as promised by the defendants".

The OneWorld system had originally been expected to go live on Digital Equipment hardware in September 1999, with IBM providing the installation and configuration services. But a year later, the system still was not working.

As a result, Evans charged that JD Edwards "has failed and refused to fulfill its obligations under its agreements", and with IBM failed to install the OneWorld software "such that it is operational". Attempts to install subsequent releases of the OneWorld software to correct problems with the initial version also failed.

That prompted the company to sue for breach of contract, fraud and negligence, among other charges, and it sought to recover several million dollars. The suit against JD Edwards went into arbitration, as have a number of other similar legal actions against the software maker.

Although the JD Edwards suit has now been resolved through arbitration, a separate case against IBM remains pending in federal court in New Orleans, said Landis.

Marc L Songini writes for Computerworld

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