Mitel app aids NHS comms implementation

Mitel Networks says it has successfully implemented a multisite, enterprise IP communications solution for the NHS.

Mitel Networks says that it has successfully implemented a multisite, enterprise IP communications solution for the NHS.
The solution has been implemented by a UK systems integrator, in conjunction with healthcare communications specialist the Wandsworth Group. The contract will deliver approximately 55 NHS Trust sites across the UK, with Tele-Call, a bedside communication product which incorporates television, interactive films, audio books, radio, telephone, messaging and high-speed internet access.

Patients and medical staff access a highly intuitive, touch-screen IP-based entertainment and information system, which connects to the existing hospital ICT network to provide clinical access at the bedside for electronic patient records, digital images and administrative information.

The technology underlying the Tele-Call voice services is based on Mitel Your Assistant, a PC-based communications management application.

"The healthcare sector lives the challenge of striking a balance between exceptional patient care and streamlined operational efficiency," says Mitel director Andy Bull.

The technology used is Mitel Networks' 3300 Integrated Communications Platform (ICP) combined with Your Assistant.

In addition to patient services the system also provides operational improvements by enabling hospital staff to access bed management and discharge information, patient records and menu ordering. 

Computing SA staff wrote this article

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