Peregrine, a major supplier of infrastructure management software, whose European customers include Guinness and German airline Lufthansa, filed for Chapter 11 protection in September 2002 following the discovery of accounting irregularities.
The supplier has also been investigated by the Securities and Exchange Commission. However, earlier this month its reorganisation plans were accepted by the US Bankruptcy Court and the Securities and Exchange Commission withdrew its plans to fine the company.
Kris Brittain, research director at analyst firm Gartner, said acquiring new customers would be "a sizeable challenge" for Peregrine and it will have to offer very competitively priced products.
Brittain said because the enterprise infrastructure market is depressed, customers will be able to cut some good deals with Peregrine as it struggles to beat off competition from rivals such as Hewlett-Packard and Computer Associates.
Another possible attraction for users is that Peregrine has improved support and customer service for its 2,500-3,000 existing users since entering Chapter 11 protection.
Meta Group analyst Rakesh Kumar said the firm still has a good installed user base in Europe and customers should not be unduly worried about the Chapter 11 issue. "My advice to users is to do the due diligence, go for discounts and not panic about the state of Peregrine," he said.
In March, Peregrine announced its product roadmap, which focuses on consolidating its technologies into two flagship software suites, Servicecenter and Assetcenter.