Siemens and Talisma target Indian market with contact centre package

Siemens has teamed up with customer centre management software supplier Talisma to develop an "out-of-box" contact centre...

Siemens has teamed up with customer centre management software supplier Talisma to develop an "out-of-box" contact centre software package that will be quick and easy to deploy.

Although the package is aimed at the Indian market, Siemens plans to take the solution down the line to other markets.

"We have a number of software partners worldwide for the contact centre market, but none of the other contact centre management solutions had a fit for the Indian market, where the affordability of the solution as well as a short time for deployment are critical," said Peter Gartenberg, executive vice-president of the Information and Communication Networks - Enterprise Networks (ICN-EN) division at Siemens.

Talisma and Siemens will work together on Siemens HiPath ProCenter platform for the contact centre market. The immediate opportunity for the alliance is the large number of call centres coming up in India to service US and European clients.

Siemens is setting up a proof of concept centre at the Siemens Integration Lab in Mumbai.

"Siemens will be our channel to the market, and we will be backing them up when required with our professional services and other expertise," said Dan Vetras, president and chief executive officer of Talisma.

Talisma continues to be committed to Microsoft platforms for the deployment of its contact centre management solutions.

Microsoft released its own customer relationship management (CRM) software this month, positioned as a low-cost, entry-level product for smaller businesses seeking a CRM package that will easily connect to Microsoft products such as Word and Outlook.

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