Software streamlines personal injury claims

Admiral Insurance Group has installed a software system to streamline its £250m personal injury claims business and cut costs.

Admiral Insurance Group has installed a software system to streamline its £250m personal injury claims business and cut costs.

The software, from supplier Insurance Services Office, will give Admiral staff access to more information when negotiating claims. Admiral will also use the software to inform advisers of pre-set limits they can award for different types of personal injury claims.

Under the old system, claims advisers were left to use their own judgement when deciding the level of pay-out for a claim.

"By their nature, personal injury claims are costs that are difficult to control, and are based on a number of factors such as the negotiation skills of the claims handler, how bad the injury is and what the claimant's loss of earnings are," said David Stevens, underwriting and claims director at Admiral.

"With the Claims Outcome Advisor solution, we will be able to ensure consistency on every claim to help us reduce costs and provide the company with financial stability in our personal injury claims business."

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