The BBC said Capita was better placed to help it push down the evasion rate - people who watch television without a licence - and that it would offer better value for money than Consignia (formerly the Post Office).
As part of the 10-year deal, Capita will be responsible for contact centres, associated administration and inquiries and collection teams in the field. Field staff will be equipped with palmtop computers to enable them to access the most up-to-date information in the battle to keep the evasion rate down.
The existing call centre and field operations, including about 1,500 staff, are scheduled to transfer to Capita in July 2002.
Capita will work in partnership with advertising group AMV, which will provide marketing and communications support for TV licensing, starting in April.
Zarin Patel, head of revenue management at the BBC, said, "Capita and AMV demonstrated throughout the bid process the ability to be innovative and to work in partnership with the BBC."
Rod Aldridge, executive chairman of Capita Group, said, "We see extensive opportunities for innovative use of new technologies and new ways of working to enhance the service."