DTI lacks e-shopping knowledge

The Government does not have adequate expertise to advise the public on the safety of online shopping, according to 49% of the IT...

The Government does not have adequate expertise to advise the public on the safety of online shopping, according to 49% of the IT managers polled for this week's Computer Weekly/ Harvey Nash Big Question.

The Department of Trade & Industry last week launched a high-profile campaign aimed at boosting consumer confidence in e-commerce in the run-up to Christmas. The campaign issues advice on the safety of buying goods online, but 49% of respondents said the Government is not in a position to offer this advice.

"The Government is in a complete mess over everything - broadband, UK Online, online services, the lot," said one respondent. "It cannot manage its way out of a paper bag and certainly cannot advise others."

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