Revenue sets up NI helpline



Tony Collins

The Inland Revenue has set up a helpline for taxpayers to check their National Insurance contribution records, following...



Tony Collins

The Inland Revenue has set up a helpline for taxpayers to check their National Insurance contribution records, following Computer Weekly's disclosure of problems with the department's computer systems.

At the same time, the Revenue has issued a statement criticising Computer Weekly's front page article last week, which said that one million unresolved taxpayer files have been cleared from the department's systems after difficulties locating the original records.

The statement said the article was inaccurate, but it did not detail any specific inaccuracies.

Now the Revenue has set up a helpline, which opened on Monday, to enable taxpayers to check that the Revenue's National Insurance Contributions Office has a complete record of their payments.

A Revenue spokeswoman said the helpline had been set following the publicity that was generated by Computer Weekly over tax and national insurance payments that had not been posted to the relevant computer systems, owing to technical problems and pressure of work.

Although no records have been lost permanently, some national insurance contributions may have gone missing. If they are not posted to a taxpayer's record, this could affect the amount an individual can claim in welfare benefits and pension.

  • The helpline number is 0845-9154482; it is open from 8am to 5pm, Monday to Friday

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