Computing services and software companies should take a dose of their own medicine before advocating change to their customers, CSSA president Nigel Hartnell told association members last week.
"It's difficult for doctors to look after themselves, or for cobblers to provide themselves with shoes," he said. "So while we encourage our clients to re-engineer their processes we need to take the lessons onboard ourselves."
He also warned suppliers that the need for digital convergence across the board from IT to telecoms requires suppliers to work with each other effectively to provide complete services for the end-user.
"We have to recognise that it is not necessarily the traditional software and services companies that will inherit the new world," he said.
Cross-sector supplier partnerships create challenges, said Hartnell. "We work well together but we're not as good as we think we are - we're not skilled in understanding new partners."