Santander begins key phase of UK standardisation

Santander has begun rebranding its UK outlets after integrating Abbey and Bradford & Bingley (B&B) to its in-house developed core trading platform, Partenon....

Santander has begun rebranding its UK outlets after integrating Abbey and Bradford & Bingley (B&B) to its in-house developed core trading platform, Partenon.

Moving acquired companies to its core banking system is essential for the bank's strategy to cut costs.

It will rebrand Alliance & Leicester (A&L), which it acquired in July 2008, in the summer when it is integrated to Partenon.

"We have started the process of rebranding 1,000 Abbey and B&B outlets, and by the end of this month there will be no Abbey or Bradford & Bingley retail outlets," said a spokesman.

About 300 branches in the South-East will be renamed today, with another 700 across the UK to be completed by the end of January.

It took Santander three years to integrate Abbey into Partenon. Integrating B&B was much quicker due to its small size and the fact that Santander only acquired B&B's savings business.

Santander completed the acquisition of Abbey in 2008. The bank moved 10 million savings accounts, four million current accounts and eight million card accounts to the new platform from Abbey systems.

The bank has renewed its branch communications network by building more than 45 portals for 26,000 employees and third-party organisations, and has created a back-up datacentre.

The project to integrate Abbey was complex which was made clear in November 2007 when customers experienced problems using branch services. The bank expects to make £300m in savings through the integration of Abbey, including a large slice from IT rationalisation.

Santander acquired Alliance & Leicester last year and expects to make between £30m and £50m by integrating Alliance & Leicester with the Partenon core banking system.

"A&L is a full service bank that will take longer to integrate to Partenon than B&B," the spokesman said.

 

Banco Santander UK acquisitions 
October 2004: bought Abbey for £9.5bn and aims to reduce costs by £300m.

July 2008: agreed £1.3bn takeover of Alliance & Leicester and expects to make efficiency savings of between £30m and £50m.

September 2008: £612m acquisition of Bradford & Bingley agreed.

 

What Abbey's integration to Partenon involved 
  • All customer records moved to a single database, reducing the total number from 52 million to 20 million.
  • Abbey moved 10 million savings accounts, four million current accounts and eight million card accounts to Partenon.
  • Renewed entire branch communications network.
  • Built more than 45,000 portals for staff and third-party organisations.
  • Created a back-up datacentre infrastructure.
  • Provided face to-face and e-learning, about new ways of working, to 25,000 staff.


Photo: Sipa/Rex Features

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