Salesforce.com has posted a loss of $4.3m for its second fiscal quarter, despite gaining over 6,000 new customers for its subscription-based customer relationship management (CRM) software over a three-month period.
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The enterprise cloud computing company reported the loss in the second quarter, compared to a profit of $14.7m for the same period last year.
Customer numbers rose by 6,300 to reach over 100,000 customers in the quarter, representing an increase of 26% year-on-year. In the previous quarter it reported profit of $530,000, down from $17.7m a year earlier, showing a 97% profit slump. Sales were up by 34% to $504m.
Salesforce.com said the rise in customer numbers is a quarterly record for the company.
Operating costs rose from $42.9m to $73.4m in the second quarter of 2011. As a result, income loss from operations was $15m for the period compared to a profit of $29.7m from operations in the same quarter in 2010. Sales were up 38% year-on-year to $546m in the quarter compared to the year before. European customer sales of $102m in the quarter accounted for 19% of the company's overall sales.
Subscription and support sales increased 38% year-on-year to $509m from $369m in 2010. Professional services sales reached $36.7m, an increase of 45% compared to the same period in 2010.
The firm also increased its headcount by over 800. It now has 6,352 staff.