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UK consumers among the least confident about mobile banking and shopping

Antony Savvas

UK mobile users are among the least confident about mobile banking and shopping, according to a survey conducted by Unisys.

Research shows almost three-quarters (71%) of consumers across 14 countries will not consider using a mobile device to bank or shop online.

The study of 13,300 consumers also showed that 59% of them did not trust their mobile device to provide secure transactions.

In addition, only 9% currently use mobile devices to conduct financial transactions like credit card payments, money transfers and deposits.

Consumers most reluctant to use a mobile device to bank or shop online include: France (86%), the UK (79%), Australia (78%), Belgium and Italy (both 77%) and the US (71%).

The survey revealed, however, that 21% of German respondents already used a mobile phone or other personal device to conduct financial transactions, representing the highest percentage of any country or region included in the survey.

UK respondents have the lowest percentage of consumers using mobile devices to bank or shop - just 1%.

Unisys said telecom providers, online retailers and financial institutions had to work together to convince consumers about the safety of mobile banking and shopping.





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