EDF Energy has expanded its use of automated scheduling and routing software for maintenance work to manage a 500-strong field salesforce.
EDF Energy has bought extra licences of Clicksoftware's optimised scheduling solution, ClickSchedule, that will allow it to route and schedule door-to-door field sales staff who encourage households to switch energy provider.
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Using the software to coordinate the presence of sales visits with local marketing programmes will increase its market share, the company hopes.
ClickSchedule optimises variables such as resource availability, skills, location and equipment with real-time events such as unscheduled emergencies or jobs that take longer than expected to produce individual work schedules.
Lisa Lewis, EDF Energy project manager, said having a single platform for managing the firm's field resources meant it could leverage all of its resources to deliver improved customer service.
EDF Energy has been using ClickSchedule since 2001 to support multi-utility meter reading services to UK energy suppliers. ClickSchedule provides 450 meter readers with 150 to 200 jobs a day in urban areas to produce up to 10 million meter readings a year, of which 80% are electricity and 20% gas.
It expanded its application in 2005 in the meter operations group, and ClickSchedule now schedules up to 5,500 jobs a week for 225 technicians.
EDF Energy generates nearly a quarter of the UK's electricity, employs nearly 20,000 people, and has nearly eight million customers.