BT's plan to move 350,000 customer lines in South Wales on to its 21st Century Network (21CN) by 2007 has fallen short of BTs expectations, it was claimed this week.
It is believed that fewer than 10,000 lines in the South Wales area have migrated on to the combined IP network.
BT expected 350,000 customer lines to be moved on to the network by summer 2007 when it announced the first customer migration would take place in South Wales back in November 2006.
The telco said that it had changed its strategy to prioritise delivering more advanced services such as Ethernet and ADSL2+ broadband to current users on the network earlier, rather than getting more customers on the network running standard services.
Next-generation networks such as BT's 21CN aim to deliver multiple services including voice, data and multimedia with guaranteed level of quality over one IP network.
A BT spokesman confirmed that 10% of current customers on 21CN in the South Wales area are business users, who will use the network to get faster broadband.
Research from the Communications Management Association, which represents network managers in business, showed that more than half of the CMA's 353 survey respondents (58%) said that their businesses could not get the broadband they needed and ranked BT's roll-out of 21CN as a priority for delivering fast access.
BT plans to debut its ADSL2+ broadband service on the network at the end of month and will continue with roll-outs to reach the whole of the UK by 2011.