UK government calls for review into mobile market

The UK government is launching a call for evidence on how technology, changing market dynamics and regulation are shaping investment in mobile networks.

The call for evidence was introduced as an important step in securing a “comprehensive” view of how the UK mobile market was changing, and identifying what more can be done to support investment, innovation and competition for the benefit of consumers and business. It will look to assess the impact of factors affecting investment in high-quality connectivity by 2030, identify actions to support the sector to achieve government objectives over the next decade, and assess how the regulatory framework can be improved to support investment, innovation and competition.

As part of this, the government is announcing an action plan based on four key principles: drive investment in comprehensive, high-quality connectivity by 2030; deliver for consumers; support innovation and growth across the economy; and provide secure and resilient connectivity.

Introducing the call, Liz Lloyd, parliamentary under-secretary of state at the Department for Science, Innovation and Technology and minister for digital economy, said that in an era of rapid technological transformation, new technologies and wireless services were critical to day-to-day lives, the economy and society in general.

Lloyd added that digital infrastructure is the core enabler of this transformation, and that it was crucial the UK’s telecommunications networks were ready for the future. She stressed that mobile and other digital networks, such as fibre networks, will drive growth and innovation across the country, deliver modern public services, increasingly underpin critical national infrastructure, and be essential for ensuring people everywhere were digitally included.

To that end, she said, its ambition remains for all populated areas to have access to higher-quality standalone 5G by 2030, and the immediate challenge was to secure investment to deliver this ambition by 2030, driving digital inclusion and ensuring business could depend on the connectivity that underpins modern life.  

“Our coverage ambition goes hand in hand with affordability of access so that everyone can carry out essential online activities and, aligned with the government’s tech adoption agenda, supports take-up of premium 5G-enabled services across the economy,” said Lloyd.

Looking forward, Lloyd said the government must also anticipate how the mobile market – and technologies that underpin it – will evolve, and what this means for its objectives over the next decade, shaping a framework that supports innovation, investment and the needs of future users.

In its action plan, the minister referenced the digital inclusion action plan, in which access to secure and reliable connectivity was seen as the foundation to ensuring that people everywhere can get online. That said, delivering these benefits was dependent on substantial investment in mobile networks.

To date, the UK mobile network operators have been investing heavily in the country’s mobile networks, averaging £2bn annually between 2020 and 2024. In particular, as a result of the merger between the two component parties, VodafoneThree has committed to investing £11bn in creating its merged network, while competitors BTEE and Virgin Media O2 have also planned to invest in upgrading their networks. For example, BTEE has an ambition to deliver standalone 5G to 99% of the population by the end of 2030.

Lloyd assured that the UK government would support industry to deliver this investment, including through removing barriers to deployment and ensuring digital connectivity is appropriately considered and built into new infrastructure projects from the outset. However, she warned that the UK mobile sector stands at a critical inflection point of rapid market changes, coupled with persistent investment challenges.

Lloyd said governments and regulators across the globe are considering how their telecoms policies and regulatory frameworks can best drive innovation and investment in this new era. That, she emphasised, is why it is necessary to act immediately to understand the challenges, safeguard the UK’s international competitiveness, and deliver the high-quality, nationwide connectivity the UK relies on.

The call to action and the four-point plan were designed to realise the potential of the mobile sector, and the UK government said it recognised that doing so would require concerted and coordinated action across government and industry, to deliver the coverage needed in this decade and shape the mobile market for the future.

The government said that, in creating its call to evidence, it welcomed responses from across the ecosystem, including mobile operators, infrastructure providers, technology companies, local authorities, public sector bodies, civil society organisations, academia and investors. The call will run until 11:59pm on 21 April 2026.